IT Support Engineer - Rotational Shift Coverage

IC Frith; Petaling Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading IT solutions provider in Petaling Jaya is hiring for a technical support role to provide IT assistance and troubleshoot hardware and software issues. The position requires a rotational shift schedule, ensuring continuous coverage. Candidates should have strong knowledge of Windows and basic Linux administration, along with proficiency in tools like Microsoft 365 and Active Directory. The job emphasizes problem-solving skills and good communication, making it ideal for those who thrive in collaborative environments.

Qualifications

• Strong knowledge of Windows operating systems and basic Linux administration.
• Experience with IT service management processes.
• Familiarity with ticketing systems.

Responsibilities

• Diagnose and resolve hardware, software, network, and application issues.
• Provide continuous IT support coverage through a shift schedule.
• Enforce IT security policies and maintain technical documentation.

Skills

Strong problem-solving skills

Good communication skills

Analytical thinking

Ability to work independently

Good time management

Tools

Microsoft 365

Active Directory

Salesforce

Jira

IPscape

Job description

A leading IT solutions provider in Petaling Jaya is hiring for a technical support role to provide IT assistance and troubleshoot hardware and software issues. The position requires a rotational shift schedule, ensuring continuous coverage. Candidates should have strong knowledge of Windows and basic Linux administration, along with proficiency in tools like Microsoft 365 and Active Directory. The job emphasizes problem-solving skills and good communication, making it ideal for those who thrive in collaborative environments.