IT Support Engineer

Luckycup Coffee (Malaysia) Sdn Bhd; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading coffee service provider in Kuala Lumpur seeks a candidate for a technical role focused on executing digitalization strategies. Responsibilities include defining technical solutions, managing projects, and optimizing system operations. Candidates must hold a Bachelor's degree in Computer Science and be proficient in both Mandarin and English to effectively serve a diverse customer base. Experience in B2B systems or the F&B industry is preferred. This role offers benefits such as SOCSO, EPF, and performance bonuses.

Benefits

SOCSO

EPF

Annual leave

Performance bonus

Qualifications

• Bachelor’s degree or above in Computer Science is mandatory.
• Proficient in both Mandarin and English for customer interaction.
• Experience in B2B system operations or retail chain industry preferred.

Responsibilities

• Align technical solutions with organizational goals and drive digitalization.
• Prepare project implementation plans and summarise lessons learned.
• Identify IT-related issues and provide effective technical solutions.

Skills

Proficient in Mandarin

Proficient in English

Problem-solving skills

Project management skills

Education

Bachelor’s degree in Computer Science

Job description

Benefits

SOCSO, EPF, annual leave, performance bonus, etc.

Technical Implementation

Aligning with organizational goals, responsible for implementing technical solutions, driving business digitalization through process planning, design, implementation, and continuous improvement.

Solution Development

Focused on core business and growth, capable of efficiently and accurately identifying, describing, and resolving business process and system issues.

Product & R&D Collaboration

Extracting user requirements and improvement feedback from implementation projects, collaborating closely with product managers, and orderly advancing technical implementation.

Project Coordination

• Short-term: Responsible for preparing project implementation plans and documentation, summarizing lessons learned, and driving internal process improvements.
• Long-term: Responsible for building system project processes to ensure standardized project operations.

Additional Responsibilities

1. System Operations & Maintenance: Deploy IT technologies to stores and continuously optimize and improve them.
2. Problem Solving: Identify IT-related issues and provide technical solutions. Work effectively with technical staff to resolve issues in an organized manner.
3. Project Management: Possess document editing skills and establish more standardized operational processes.

Role Requirements

Bachelor’s degree or above in Computer Science.

Proficient in both Mandarin and English (mandatory). We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers.

Experience in B2B system operations, or experience in the F&B or retail chain industry is preferred.

Experience working in large internet companies is a plus; experience in the chain F&B industry is also preferred.

Knowledge in computer-related disciplines; experience in computer-related work or project management is a plus.