IT Specialist, Operations and Infrastructure (MY)

QCP; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

Join QCP as an IT Specialist, where you will manage IT infrastructure and support systems to enhance business operations in a dynamic and growing digital asset environment. With a focus on innovative solutions, you’ll contribute significantly to IT service management and security, ensuring effective collaboration across teams to address cybersecurity risks. Enjoy a casual and flexible workplace that recognizes your contributions and provides a platform for personal and professional growth.

Benefits

Flexible working arrangements

Casual and fun work environment

High level of autonomy

Qualifications

• Degree in Computer Science or related field.
• 3-4 years experience in IT Service Management and related areas.
• Strong communication and analytical skills required.

Responsibilities

• Support QCP's IT infrastructure and operations.
• Provide Level 1 and Level 2 IT support to users.
• Monitor and report on IT service level trends.

Skills

Problem Solving

Analytical Skills

Communication

Interpersonal Skills

Education

Degree in Computer Science or related fields

Tools

Grafana

AWS

Azure

CyberArk

Job description

QCP is Asia's leading digital asset partner, empowering clients to seamlessly integrate digital assets into their portfolios.

We offer a comprehensive range of solutions - from spot on/off ramping and fixed income strategies to vanilla options and bespoke exotics.

Driven by the vision to be the most trusted partner in digital asset markets, we provide innovative solutions that make digital assets a core component of every portfolio, balance sheet, and treasury.

Since our founding in 2017, we have witnessed the potential of digital assets to transform financial markets and the world at large. We exist at the centre of change, successfully navigating three market cycles and bridging institutional and crypto ecosystems.

We work to build trusted partnerships, putting client success and care at the heart of everything that we do.

Responsibilities

As an IT specialist, you will be responsible for supporting QCP's IT infrastructure and operations as well as business continuity control on-premises and on cloud. You will work closely with cross-functional teams across IT and business to create and drive solutions to effectively address cyber security and business continuity risks, build trust, improve resilience, and achieve our business goals.

• Helpdesk and IT Service Management support
• Provide Level 1 and Level 2 support to QCP users for the remediation of IT issues across three shifts
• Support user helpdesk requests, such as for account / access related issues, VPN and network connectivity, collaboration and productivity tools support, endpoint troubleshooting, etc
• Ensure proper recording, documentation and handover of issues to the next shift
• Monitor and report on IT service level trends and production incidents
• Support QCP IT change management process: ensure that changes are assessed, tested and approved before implementation
• Manage after office hour emergency change
• IT Ops Support
• Support IT Security training and awareness sessions
• Support regular risk reporting, such as Key Risk Indicator (KRI) reporting and audit point tracking
• Maintain IT outsourcing register and contracts. Support periodic Third-Party risk assessments and due diligence checks on vendors
• Perform system and server monitoring via Grafana Dashboard
• Identity and Access Management / Privileged Access Management
• Integrate enterprise applications to Okta using SAML, OIDC, SWA or OAuth for Single Sign On purpose
• Organize semi-annual access certification campaign and application access review
• Support for Okta Workflows, Okta Connectors, and Okta Resource Centric Access Requests
• Administer CyberArk Privileged Cloud and Alero, including role-based access controls, user accounts, and policies
• Review privileged accounts to ensure the accounts align with the principle of least privilege and remove any excessive permissions
• Identify and mitigate potential vulnerabilities on the CyberArk Components
  
  
  

Requirements

• Degree in Computer Science, Software Engineering, Information Technology related fields
• At least 3 to 4 years of working experience in IT Service Management, Helpdesk, Server, IAM, PAM and/or Network
• Strong interpersonal and communication skills
• Excellent strategic, problem solving, and analytical skills, with strong attention to details
• Exposure to DevOps and cloud platforms such as AWS and Azure would be valuable
• Experience supporting core IT infrastructure such as servers and network would be a plus
• Team player with the ability to work independently when required
• Industry certifications and knowledge of relevant frameworks (e.g. ITIL, COBIT, TOGAF, CBCP, CISM) would be a bonus
  
  
  

Preferrable Experience

• JAMF, Google Workspace, Microsoft Exchange, Grafana, SNMP Exporter, Bash scripting, MSSQL
• Proficient in scripting (Python, PowerShell), with experience for automation tasks and custom plugin development
• Familiar with Webform field command (iFrame, XPath, Full XPath)
  
  
  

Benefits

The Environment We Offer

As a growing firm with a tightly-knit team, we respect and listen to all our employees. You will get the chance to make an impact by having your voice heard by everyone, including the management.

Our employees enjoy a high level of autonomy at work. We focus on substance, not form - as long as you can perform, you will be recognized and rewarded. We are also dedicated to supporting our staff and ensuring they develop holistically to maximize their potential in the long- term.

We also provide flexible working arrangement as required and a casual and fun environment to boot!