IT Solutions Consultant ServiceNow

DHL; Cyberjaya; Hybrid; MYR 60,000 - 80,000; Full time

Job summary

A leading global logistics company is seeking a Solutions Consultant to join their ServiceNow team in Cyberjaya, Malaysia. This role involves collaborating with stakeholders to design and implement ServiceNow solutions, ensuring alignment with business objectives. The ideal candidate will have a Bachelor’s degree, experience in ServiceNow configuration, and strong communication skills. The position offers hybrid work arrangements, medical coverage, and a personalized benefits plan, while contributing to the future of IT service management at the company.

Benefits

Hybrid work arrangements

Unlimited outpatient and inpatient medical coverage

Personalized flexi benefit plan

Choose any day off from public holidays

Modern offices with free parking

Qualifications

• Hands-on experience in ServiceNow configuration and customization, ideally across ITSM or related modules.
• Strong problem-solving skills and ability to work collaboratively in a team environment.
• Excellent English language skills (both written and spoken).

Responsibilities

• Collaborate with the Product Manager and Product Owner to understand business requirements.
• Design and configure ServiceNow applications and workflows.
• Act as a liaison between business stakeholders and technical teams.

Skills

ServiceNow configuration and customization

ITIL processes

Problem-solving

Communication skills

Agile methodologies

Education

Bachelor’s degree in computer science, information technology, or related field

Tools

ServiceNow

Job description

Your IT Future, Delivered

IT Solutions Consultant – ServiceNow

With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. All our locations have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Grow Together

As we continue to grow, we are looking for a highly skilled Solutions Consultant to join our ServiceNow team and play a key role in designing and delivering solutions that meet business needs.

As a Solutions Consultant, you will work closely with the Product Manager and Product Owner to ensure that technical implementations align with strategic objectives and deliver measurable value. You will be responsible for configuring, customizing, and supporting ServiceNow applications while acting as a trusted advisor to stakeholders. You will join us on a journey to simplify and modernize our Service Management Platforms and drive transformation.

#DHL #DHLITServices #consultant #ServiceNow

Your role:

• Collaborate with the Product Manager and Product Owner to understand business requirements and translate them into technical specifications.
• Support the creation of a product roadmap based on the defined requirements and priorities.
• Design and configure ServiceNow applications, workflows, and integrations in line with best practices.
• Participate in requirement workshops with stakeholders and provide input on solution design and feasibility.
• Document technical designs, configurations, and processes for future reference and compliance.
• Stay informed about ServiceNow updates and new features, recommending improvements where applicable.

As a Solutions Consultant, you will work in close partnership with the Product Manager and Product Owner to:

• Validate technical feasibility of roadmap items and provide input on prioritization.
• Ensure alignment between business objectives and technical implementation.
• Participate in release planning and sprint activities, offering technical insights and recommendations.
• Act as a liaison between business stakeholders and technical teams, ensuring clarity and quality in solution delivery.

Ready to embark on the journey? Here’s what we are looking for:

• Bachelor’s degree in computer science, information technology, or related field.
• Hands‑on experience in ServiceNow configuration and customization, ideally across ITSM or related modules.
• Understanding of ITIL processes, IT service management principles, and enterprise IT environments.
• Strong problem‑solving skills and ability to work collaboratively in a team environment.
• Excellent communication skills to engage both technical and business stakeholders.
• ServiceNow certifications (e.g., Certified System Administrator) are highly desirable.
• Familiarity with agile methodologies is a plus.
• Intercultural experience and proven ability to work in globally, distributed, multicultural teams.
• Excellent English language skills (both written and spoken).

An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Outpatient (unlimited) and inpatient medical coverage for employees.
• Personalized flexi benefit plan for you and your family.
• Choose any day off from earned public holidays, including Saturdays and ad-hoc holidays to spend with your loved ones.
• Modern offices with free parking space.

Great Team

If the role sounds interesting to you, please let us know and join us in delivering the IT Service Management future of DHL logistics! Your potential future manager, Patrick, cannot wait to speak with you in case this sounds interesting!

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.