IT Senior Executive

SIS Speedy Industrial Supplies; Pontian; On-site; MYR 36,000 - 48,000; Full time

Job summary

A local IT services provider in Pontian, Johor seeks an IT Support Specialist to provide end user support and maintain server operations. The ideal candidate will have at least 3 years of experience in IT support and must possess a diploma or degree in Information Technology. Responsibilities include troubleshooting hardware issues, installing software, and maintaining relationships with IT vendors. This role may require after-hours work for projects. Competitive compensation and opportunities for professional growth are offered.

Qualifications

• Minimum 3 years of extensive end user support experience.
• Basic knowledge in network troubleshooting and server administration.
• Experience with VMware and TCPIP technology is advantageous.

Responsibilities

• Provide end user support for IT related issues.
• Install and configure software and hardware as needed.
• Maintain server operations for VMware servers.
• Ensure compliance with IT policies and standards.
• Liaise with vendors for IT hardware procurement.

Skills

End user support

Basic network troubleshooting

Server administration

Interpersonal skills

Communication skills

Education

Diploma or Degree in Information Technology

Tools

VMware

Job description

Responsibilities

• Provide end user support to investigate, troubleshoot, resolve IT related hardware or application issues.
• Provide technical support and guidance to users of IT infrastructure.
• Install and configure software and hardware for laptop/desktop assignment.
• Daily server operational support and maintenance for VMware servers.
• Collaborate with Group IT focusing on IT related projects setup, troubleshooting issues when necessary.
• Ensure IT support request tickets in service portal are resolved within agreed SLA.
• Provide IT induction for on board staffs and to perform clearance for off board staffs.
• Ensure compliance of policies, processes and standards.
• Liaise with vendors to get quotations and procure IT hardware which includes providing proposal for recommended system tools.
• Maintain good working relationship with all vendors to ensure that service received meet expected requirement listed in the contract.
• Maintain and update existing assets inventory and IT documentations.
• Documents processes and creation of support manual.

Job Requirement

• Minimum 3 years of extensive end user support, basic network troubleshooting, server administration experience.
• Diploma or Degree in Information Technology or equivalent relevant working experience.
• Higher advantageous to have below following knowledge:
  • Virtualization experience in using VMware.
  • TCPIP Technology.
• A team player with good interpersonal and communication skill.
• Able to work during after office hours as when required for project setup or periodic quarterly IT Maintenance.
• Must be willing to work in Pontian, Johor