IT Operations Lead — ERP, WMS & Service Excellence

Luxury Prudence Sdn. Bhd.; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology management firm in Malaysia is seeking an experienced IT Manager to oversee its internal IT Support team. The successful candidate will manage daily IT operations, ensuring exceptional service quality and operational compliance. With a strong background in ERP and Warehouse Management Systems, you will lead initiatives to enhance productivity and user support. Applicants should have a Bachelor’s Degree in IT and a minimum of 5 years of relevant experience, along with demonstrated leadership skills in a technical environment.

Qualifications

• Minimum 5–8 years of IT experience, with at least 3 years in a managerial role.
• Proven track record in managing IT operations and support teams.
• Familiarity with ITIL framework or service management methodologies.

Responsibilities

• Lead and manage internal IT Support team, ensuring high-quality service.
• Oversee day-to-day IT operations and software licensing management.
• Provide end-user guidance and maintain documentation.

Skills

Leadership

Network systems understanding

Microsoft 365 administration

Analytical skills

Problem-solving

Education

Bachelor's Degree in Information Technology or related discipline

Tools

ERP systems (Synq, Hijump)

Job description

A technology management firm in Malaysia is seeking an experienced IT Manager to oversee its internal IT Support team. The successful candidate will manage daily IT operations, ensuring exceptional service quality and operational compliance. With a strong background in ERP and Warehouse Management Systems, you will lead initiatives to enhance productivity and user support. Applicants should have a Bachelor’s Degree in IT and a minimum of 5 years of relevant experience, along with demonstrated leadership skills in a technical environment.