IT Operations Executive

TADAA TECHNOLOGIES SDN BHD.; Puchong; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology-driven company is looking for a Junior IT Operations Executive to assist with daily IT operations, provide user support, and engage in systems maintenance. This position is ideal for fresh graduates eager to learn, offering exposure to real IT projects and opportunities for career growth. Responsibilities include IT support, user account management, project assistance, and documentation preparation. A supportive environment ensures on-the-job training to enhance your skills.

Benefits

Hands-on exposure to real IT operations

Supportive training environment

Career growth opportunities

Qualifications

• Fresh graduates are encouraged to apply.
• Basic knowledge of Windows OS and Microsoft Office is required.
• Interest in IT support and learning new technologies.

Responsibilities

• Provide first-level IT support for hardware and software issues.
• Assist in creating and maintaining user accounts.
• Perform routine system maintenance and updates.
• Support IT projects and User Acceptance Testing (UAT).
• Document IT processes and troubleshooting steps.

Skills

Proactive learning

Good communication

Attention to detail

Team collaboration

Education

Diploma or Degree in IT or Computer Science

Tools

Office 365

SharePoint

Cloud computing platforms

Job description

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Treasure Global Inc. (NASDAQ: TGL) is a technology-driven company focused on integrating digital solutions into diverse business sectors. We specialize in fintech, e-commerce, artificial intelligence (AI), and online-to-offline (O2O) ecosystems, leveraging technology to enhance consumer experiences and create scalable, high-growth opportunities.

As part of our strategic expansion, TGL is actively incubating and funding multiple ventures, spanning consumer brands, digital platforms, AI-driven solutions, and retail innovations. Our vision is to drive digital transformation across industries while continuously exploring new markets and emerging opportunities.

Position Overview

The IT Operations Executive (Junior) supports daily IT operations, end-user support, system maintenance, and basic IT projects. This role is suitable for fresh graduates or junior candidates who are eager to learn, support business users, and grow their IT operations and project exposure.

Key Responsibilities

1. IT Support & Daily Operations

   Provide first-level IT support for hardware, software, and basic network issues.

   Assist users with PCs, laptops, printers, email, and business applications.

   Handle IT helpdesk requests and ensure timely issue resolution.

   Escalate complex issues to senior IT or vendors when required.

2. Account & Access Support

   Assist in creating, modifying, and disabling user accounts for email, ERP, and internal systems.

   Support staff onboarding and offboarding activities from an IT perspective.

   Help maintain proper access permissions following company policies.

3. System Maintenance

   Assist with software updates, patches, and basic system maintenance.

   Perform routine checks to ensure systems are running properly.

   Support basic backup and recovery tasks.

4. Project Support & UAT Testing

   Assist in IT projects, system upgrades, and new system implementations.

   Support User Acceptance Testing (UAT) by executing test cases and recording results.

   Report system issues or bugs identified during UAT to senior IT or vendors.

   Provide basic support during system go-live and post-implementation periods.

5. Documentation

   Assist in preparing and updating IT documentation such as SOPs, user guides, and manuals.

   Help document system changes, common issues, and troubleshooting steps.

   Support preparation of IT documentation for audits or internal reviews.

6. User Training & Guidance

   Provide basic guidance to staff on Microsoft Office, email, and internal systems.

   Help prepare simple user guides and FAQs for common IT issues.

7. Other Duties

   Perform other tasks as assigned by management, including cross-team collaboration.

Qualifications

• Diploma or Degree in Information Technology, Computer Science, or related field.

• Fresh graduates are encouraged to apply.

• Basic knowledge of Windows OS and Microsoft Office.

• Interest in IT support, systems, and learning new technologies.

Preferred Skills (Advantage)

• Basic knowledge of Office 365 (Outlook, Teams, OneDrive, SharePoint).

• Basic understanding of networking concepts (LAN, Wi-Fi, TCP/IP).

• Exposure to ERP systems or cloud platforms is a plus.

Soft Skills

• Willingness to learn and take guidance.

• Good communication and interpersonal skills.

• Responsible, detail-oriented, and proactive.

• Able to work independently and as part of a team.

Experience

• 1+ years of experience in SharePoint / Office 365 administration.

• 2–3 years of hands-on experience in IT support, including troubleshooting, end-user support, and IT asset management.

• Experience in User Acceptance Testing (UAT), including executing test cases, logging issues, and supporting system validation prior to go-live.

• Experience in IT documentation preparation, such as SOPs, user manuals, system guides, and change documentation.

• Familiarity with cloud computing platforms (AWS, GCP, or Azure) is an added advantage.

Why Join Us

Hands-on exposure to real IT operations and projects.

Opportunity to learn UAT testing and system implementation.

Career growth in IT operations, systems, and project support.

Supportive environment with on-the-job training.

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