IT Operations Engineer

Ener Tech Solutions Sdn. Bhd.; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A growing industrial automation company in Malaysia seeks an IT Support Technician to provide Level 1 & 2 support, manage IT assets, and conduct installations. The ideal candidate should possess a Diploma or Degree in IT, have 2–4 years of experience, and demonstrate strong Windows OS skills. Additional perks include competitive salary, comprehensive medical coverage, and various employee benefits. Transportation and willingness to travel are required.

Benefits

Competitive salary

Performance-based bonuses

Comprehensive medical coverage

Dental allowance

Car allowance

Mobile allowance

Training and development

Employee benefits

Qualifications

• 2–4 years IT operations or support experience.
• Strong skills in Windows OS and end-user support.
• Knowledge of NAS and backup procedures.

Responsibilities

• Provide Level 1 & Level 2 IT support for end-users.
• Install, configure, and maintain IT devices.
• Perform basic network troubleshooting.

Skills

Windows OS support

Basic networking knowledge

End-user support

Asset management

Education

Diploma/Degree in IT or related field

Job description

Ener Tech Solutions Sdn. Bhd.

Ener Tech is a growing industrial automation company established in 2007, with branches across Malaysia including Sarawak. We deliver end-to-end automation solutions that help manufacturers improve productivity, quality, and reliability.

At Ener Tech, We Grow With You.

What You Will Enjoy

Competitive salary with contractual plus performance-based bonuses.

Comprehensive medical and insurance coverage — including health and life insurance for you.

Team activities and a positive company culture — including regular sports events, team building, and a supportive work environment.

Uniform is provided, dental allowance, car allowance, mobile allowance, company trips, training and development, PRS, and many other employee benefits.

Key Responsibilities

• Provide Level 1 & Level 2 IT support for end-users (Windows OS, applications, printers, scanners)
• Install, configure, and maintain desktops, laptops, mobile devices & electronic measuring apparatus.
• Perform basic network troubleshooting (LAN / WiFi / VPN / Email).
• Manage IT asset inventory, tagging, and lifecycle tracking.
• Conduct software installation, updates, and annual license audits.
• Administer Synology NAS, backups, user access, and basic security.
• Set up IT systems for new joiners and manage user access (email / system accounts).
• Resolve and track IT tickets within defined procedures and timelines.
• Support IT projects, vendors, CCTV, card access systems, and ad-hoc IT operational tasks.

Requirements

• Diploma/Degree in IT or related field.
• 2–4 years IT operations or support experience.
• Strong Windows OS and end-user support skills.
• Basic networking, NAS, and backup knowledge.
• Experience in asset and license management.
• Structured, responsible, and able to work independently.
• Possess own transportation and willing to travel when required.