IT Operations Engineer

Hilti (Canada) Corporation; Petaling Jaya; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading construction technology company in Malaysia is seeking an IT Operations Engineer to manage SAP systems and ensure operational excellence. The ideal candidate will have 3+ years in SAP Basis, strong communication skills, and experience in incident management. This role offers you the chance to engage in cutting-edge IT projects and be part of a team that values innovation and performance.

Benefits

Cutting-edge projects

Continuous learning opportunities

Comprehensive career development

Qualifications

• Bachelor’s or Master’s degree in IT, Computer Science, or a related field with CGPA > 3.0.
• At least 3 years of experience in SAP operations.
• Experience in vendor management is essential.
• Strong communication skills are required.

Responsibilities

• Manage and maintain SAP and other systems for high availability.
• Act as a spokesperson for the IT Operations team.
• Diagnose and resolve complex technical issues.
• Oversee external managed services teams.

Skills

SAP Basis experience

Incident management

Stakeholder management

Technical diagnostics

IT Operations

Education

Bachelor’s or Master’s degree in IT or related fields

Tools

SAP systems

Job description

What''s the role?

We are seeking an energetic and capable IT Operations Engineer for our Integrated Operations Center. The role involves job automation, incident de-escalation, critical IT services monitoring, and other IT Operations activities across SAP and other platforms. This position offers a unique opportunity to work on multiple platforms and applications, requiring excellent teamwork skills, confidence, integrity, and strategic thinking to manage complex IT environments and drive continuous improvement.

What does the role involve?

As IT Operations Engineer (SAP), you will be involved in the following:

• IT Operations: As part of a team consisting of internal and external teams, you will manage and maintain both SAP and other systems to ensure high availability, performance, and reliability. This encompasses User Administration, Event Management, Incident Management, Request Management, Release Management, Change Management, and importantly, Major Incident Management and IT Crisis Management.
• Stakeholder Management: Act as a spokesperson for the IT Operations team, liaising with various teams in delivering IT operations tasks.
• Technical Expertise: Diagnose and resolve complex technical issues to minimize disruptions to business operations.
• Project Involvement: Participate in projects either as a member or project manager, ensuring timely delivery and adherence to quality standards.
• Vendor Management: Oversee and guide external managed services teams and IT product vendors to meet expectations.
• Solution Ownership: Maintain and enhance solutions to ensure they meet business needs and performance standards.

What you need is:

• Bachelor’s or Master’s degree in IT, Computer Science or a related technical discipline to IT and/or Business Administration, with Cumulative Grade Point Average (CGPA) > 3.0
• At least 3 years of experience in SAP Basis and/or SAP AMS operations, with exposure to non-SAP systems and vendor management experiences.
• High proficiency and practical experience in SAP systems.
• Major incident management experience is a must.
• Job scheduling experience is an added advantage
• Disaster Recovery knowledge is an added advantage
• Strong verbal and written communication skills, with the ability to effectively manage stakeholders.
• Able to be on-call and lead as well as perform maintenance tasks on weekends (approximately once a month), ensuring continuous and efficient IT operations while balancing regular working hours.

Why should you apply?

At Hilti, we’re leading the digital transformation in the construction industry. With our innovative technologies, we’re pushing the boundaries of what''s possible—whether it''s through advanced software development, data-driven solutions, or state-of-the-art IT infrastructure. By joining our team, you’ll be part of a dynamic environment where technology meets real-world impact, enabling smarter, more efficient, and safer construction processes worldwide.

We offer:

• Cutting-edge projects that utilize the latest in AI, cloud computing, and advanced analytics.
• A chance to work with global teams on solutions that are shaping the future of construction.
• Continuous learning and development opportunities to grow your skills in the rapidly evolving tech landscape.

If you’re passionate about technology and ready to make an impact in an industry that’s critical to shaping the world around us, Hilti Asia IT Services is the place for you!

What do we offer?

At Hilti, we believe in a caring and performance-oriented culture. Our people are our greatest strength, and our Great Place to Work 2024 recognition celebrates our commitment to a culture that values care, performance, and innovation. We offer competitive rewards and comprehensive career development opportunities that ensure your success is our priority. For more information, please visit our careers page.