IT MANAGER

UKM Specialist Centre Sdn. Bhd.; Kuala Lumpur; On-site; MYR 100,000 - 130,000; Full time

Job summary

A healthcare institution in Malaysia is seeking an experienced IT Manager to lead the Knowledge Management Centre, focusing on strategic planning and implementation. The candidate should possess a strong background in hospital IT systems, data governance, and cybersecurity. Responsibilities include managing IT budgets, cloud migration, and overseeing a team of IT professionals to ensure the delivery of secure and efficient ICT services. Relevant IT certifications and a bachelor's degree in a related field are essential.

Qualifications

• Minimum 7 years of IT experience, especially in hospital IT systems.
• Strong background in cloud migration and management.
• Knowledge of enterprise frameworks like TOGAF and compliance standards.

Responsibilities

• Lead the implementation of Enterprise Architecture aligned with strategic goals.
• Manage IT budgets and digital transformation investments.
• Supervise system administration of various hospital applications.
• Implement data governance frameworks and ensure data integrity.
• Manage a team and oversee IT personnel's performance.

Skills

Leadership

Analytical skills

Problem-solving

Communication

Education

Bachelor's Degree in IT, Computer Science, or equivalent

Tools

HIS/EMR

FMS

Cloud infrastructure

Cybersecurity frameworks

Job description

The IT Manager is responsible for leading the Knowledge Management Centre, overseeing the strategic planning, implementation, and maintenance of ICT infrastructure, applications, and digital transformation initiatives across UKMSC. This role ensures alignment with hospital goals through Enterprise Architecture (EA), supports compliance with regulatory frameworks, and manages cybersecurity, data governance, and IT service management. The IT Manager supervises the IT team and vendors to deliver efficient, secure, and user‑centric ICT services.

1. Strategic IT Governance & Planning

• Lead the implementation of Enterprise Architecture (e.g., TOGAF) aligned with UKMSC’s strategic goals.
• Develop IT strategy, governance framework, SOPs, and performance dashboards.
• Engage with top management to ensure alignment of IT initiatives with organizational goals, compliance with architecture frameworks, and strategic decision‑making.
• Prepare, manage, and optimize IT budgets and digital transformation investments.
• Oversee management of IT infrastructure including servers, networks, storage, and cloud services.
• Lead cloud migration initiatives and adoption of scalable and sustainable IT solutions.
• Monitor infrastructure performance and ensure system uptime and availability.

3. Application & System Administration

• Supervise system administration of HIS/EMR (14 modules), FMS (7 modules), and other hospital applications.
• Coordinate application monitoring, upgrades, integrations, and troubleshooting.
• Ensure 1st and 2nd level support services for all application systems and infrastructure.

4. Data Governance & Cybersecurity

• Implement data governance frameworks and ensure data integrity, privacy, and compliance (e.g., PDPA, ISO 27001).
• Enforce cybersecurity policies and lead vulnerability assessments and penetration testing.
• Manage system backups, disaster recovery planning, and IT risk mitigation.
• Manage a team comprising IT Executives (Applications & Infrastructure), Technicians, and App Support staff.
• Provide guidance, mentorship, and performance evaluation for IT personnel.
• Lead key IT and digital transformation projects including AI, IoT, and smart hospital initiatives.
• Evaluate and manage IT vendors and service providers, ensuring SLA adherence and performance.
• Oversee procurement of IT assets, contract negotiations, and outsourcing arrangements.
• Monitor and optimize cost‑effective IT investments through subscription or phased deployment.

7. Knowledge & Change Management

• Establish and maintain IT documentation, knowledge bases, SOPs, and service catalogs.
• Conduct user training on IT systems, data management, and new technologies.
• Promote a culture of continuous improvement and knowledge sharing across departments.

JOB REQUIREMENTS

• Bachelor's Degree in Information Technology, Computer Science, Biomedical Engineering, or equivalent.
• Minimum 7 years of IT experience.
• Strong background in hospital IT systems (e.g., HIS/EMR, FMS), cloud infrastructure, and cybersecurity.
• Knowledge of enterprise frameworks (TOGAF), ITIL, and compliance standards (ISO 27001, PDPA).
• Excellent communication, leadership, analytical, and problem‑solving skills.
• Relevant IT certifications (e.g., ITIL, PMP, TOGAF, CISSP) are an advantage.