IT Helpdesk: First‑Line Tech Support & Customer Care

Micro Technology Solution Sdn Bhd; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Job summary

A technology solutions provider based in Kuala Lumpur seeks a proactive IT Support staff to manage user incidents and service requests. Responsibilities include providing Level 1 support on desktops, handling incoming issues professionally, and ensuring timely resolution. Ideal candidates should have at least 2 years of experience in a technical support role, possess a Diploma/Bachelor in computer-related fields, and be proficient in both Bahasa Malaysia and Mandarin to effectively assist clients. This position offers a dynamic work environment with opportunities for growth.

Qualifications

• At least 2 years of experience in Technical & Helpdesk Support.
• Possess ITIL Certification will have an added advantage.
• Experience with POS and Retail knowledge is a plus.

Responsibilities

• Act as single point of contact for users for IT incidents and service requests.
• Log, track, and monitor issues in the ticketing system.
• Provide Level 1 support on desktops and standard applications.

Skills

Customer service oriented

Team player

Proficient in Mandarin

Knowledge of Microsoft Windows

Education

Diploma/Bachelor Degree in Computer/Telecommunication

Job description

A technology solutions provider based in Kuala Lumpur seeks a proactive IT Support staff to manage user incidents and service requests. Responsibilities include providing Level 1 support on desktops, handling incoming issues professionally, and ensuring timely resolution. Ideal candidates should have at least 2 years of experience in a technical support role, possess a Diploma/Bachelor in computer-related fields, and be proficient in both Bahasa Malaysia and Mandarin to effectively assist clients. This position offers a dynamic work environment with opportunities for growth.