IT Helpdesk Application Support Assistant

flexHR; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology services provider in Kuala Lumpur is seeking a Technical Support Specialist. In this role, you will handle customer inquiries via phone, chat, and email, ensuring high-level service and adherence to SLAs. Ideal candidates should have basic SQL knowledge, good troubleshooting skills, and the ability to work independently. Benefits include medical reimbursement and a fixed hybrid work arrangement.

Benefits

Medical and dental reimbursement

Fixed hybrid work arrangement

Annual leave

EPF / SOCSO / PCB

Medical and hospitalization leave

Qualifications

• Basic knowledge in SQL is an added advantage.
• Ability to troubleshoot and diagnose problems.
• Good customer service skills are essential.

Responsibilities

• Respond to technical support requests via phone, chat, or email.
• Provide high-level service and adhere to SLAs.
• Conduct application training for users.

Skills

Basic knowledge in SQL

Good Customer Service Skills

Ability to Troubleshoot and Diagnose Problems

Ability to work independently and as part of a team

Flexibility

Education

Associate degree in a related area

Job description

Job Responsibility

• Responds to telephone calls, chat or email requests for technical support including troubleshooting and investigating defects in a pleasant, professional manner.
• Providing a high level of service to customers and adhering to our strict SLAs for response and resolution times.
• Follow up closely with customers to ensure full resolution of issues.
• Deployment of service releases, patches, requests and customizations.
• Compiling documentation related support calls, resolutions, and follow-ups with users to ensure an acceptable solution has been reached.
• Conduct application training for internal & external usersâ other duties as assigned.
  
  

Job Requirements

• Basic knowledge in SQL is an added advantage.
• May require an associate degree in a related area. Fresh graduates are encouraged to apply
• Ability to Troubleshoot and Diagnose Problems
• Good Customer Service Skills
• Has knowledge of commonly used concepts, practices, and procedures within a particular field
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Works under immediate supervision.
• Ability to work both independently and as part of a team
• Flexibility - responsibilities may require occasional evening and weekend work
• Willing to have short term relocation for training purpose
  
  

Job Benefits

• Medical and dental reimbursement
• Fixed hybrid work arrangement
• Annual Leave
• EPF / SOCSO / PCB
• Medical and Hospitalisation Leave