IT Executive

Eastern Decorator Sdn Bhd; Ipoh; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A local IT service company in Malaysia is seeking a dedicated IT Support Technician to provide comprehensive desktop support and maintain various IT equipment. The role includes delivering software support, managing system upgrades, and troubleshooting. Candidates should possess a Diploma or Degree in IT or Computer Science, with strong analytical and troubleshooting skills. Occasional travel is required for on-site support at retail outlets. Join a team committed to enhancing IT operations with innovative solutions.

Qualifications

• Diploma or Degree in IT or Computer Science is required.
• Strong analytical skills with interest in AI applications for support.
• Proficiency in troubleshooting PC, software, and network issues.

Responsibilities

• Provide desktop support for PCs, notebooks, and printers.
• Deliver IT software support for POS systems and network connections.
• Coordinate with vendors on network connectivity issues.

Skills

Analytical mindset

Troubleshooting skills

AI applications for IT support

Education

Diploma or Degree in Information Technology

Job description

Providedesktop supportand performinstallation, configuration, and maintenanceof PCs, notebooks, printers, WiFi, handheld devices, security devices, IT equipment, video conferencing tools, and other peripherals in line with company standards.

DeliverIT software support, including installation, configuration, and troubleshooting forPOS systems, operating systems, Microsoft Office, email clients, network connections, antivirus, internet browsing, file sharing, and business applications.

HandlePOS application support, including managingupgrades, patches, and troubleshooting.

Provideon-site IT supportfor all retail and consignment outlets, primarily inKlang Valley(with occasional travel).

Coordinate with IT and external vendorson network connectivity issues (Dedicated Line, WiFi, IPVPN, etc.).

Implement low-code automation solutions (Power Automate) to streamline repetitive IT support tasks including computer troubleshooting, system setup, network configuration process. Leverage AI tools and techniques to enhance problem-solving capabilities and provide innovative solutions to users request.

Ensure all IT requisitions and documentation are well-maintained and comply with company policies and procedures.

Requirements:

Diploma or Degree in Information Technology, Computer Science, or related field.

Strong analytical and problem-solving mindset with genuine interest in learning AI applications for IT support.

Strong troubleshooting skills in hardware, software, and network-related issues. hands-on experience with PC/network setup and troubleshooting.