IT CLIENT MANAGER

Upscale Sdn Bhd; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A notable IT solutions company in Petaling Jaya is seeking a dynamic Client Relationship Manager to foster client relationships and drive business growth. This role involves managing existing accounts and pursuing new clients in the Klang Valley area. Ideal candidates should have strong sales and interpersonal skills to engage effectively with clients. Competitive salary and clear career growth opportunities are offered.

Benefits

Competitive salary package

Clear career growth opportunities

High staff retention rate

Qualifications

• Proven experience in sales or client relationship management, preferably in IT solutions.
• Strong interpersonal and communication skills.
• Confidence in conducting presentations.

Responsibilities

• Act as the main liaison between clients and the company.
• Manage client relationships focusing on both farming and hunting.
• Conduct client visits and presentations.
• Collaborate with technical teams for proposals.

Skills

Client relationship management

Sales experience

Business development

Interpersonal skills

Presentation skills

Job description

Overview

Job Title: Client Relationship Manager

Office: Uptown, PJ

Location: Klang Valley (with occasional outstation travel)

Reports to: Country Manager

Salary Range: RM5,000 – RM10,000 (Basic Salary, no commission for now)

About the Role We are seeking a dynamic and motivated Client Relationship Manager to be the key contact person for our IT solutions company (backend services). This is a newly created role, offering the opportunity to directly contribute to the companys growth by building strong client relationships and driving new business opportunities.

Responsibilities

• Act as the main liaison between clients and the company, ensuring excellent client engagement and satisfaction.
• Manage client relationships with a balance of 30% farming (managing existing accounts) and 70% hunting (new business development).
• Conduct client visits, presentations, and meetings to introduce and promote the companys IT solutions and services.
• Collaborate with the technical and pre-sales team (20+ IT professionals) to prepare proposals, solutions, and presentations tailored to client needs.
• Work closely with the Country Manager and management team to execute business development strategies and close deals as a team.
• Maintain accurate records of sales activities, client interactions, and pipeline opportunities.
• Represent the company with professionalism and build long-term trusted relationships with clients.

Qualifications

• Female candidate (open race).
• Possess own transport and willing to travel frequently within Klang Valley and occasionally outstation.
• Proven experience in sales, business development, or client relationship management, preferably in IT solutions or related industries.
• Strong interpersonal and communication skills with the ability to build trust and rapport with clients.
• Confidence in conducting presentations and client engagements.
• Ability to work independently while being a team player in closing deals.
• Technical knowledge is not required at entry; training and support will be provided by the pre-sales/technical team.

Why Join Us

• Be part of a company with a high staff retention rate and single-digit turnover over the years.
• Work in a supportive team culture where technical experts accompany you to deliver solutions.
• Competitive salary package (RM5k–RM10k).
• Clear career growth opportunities