IT Application Support Specialist -Level 1 (24/7 Shift)

Q3 Aurelia; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology service provider based in Selangor is seeking an IT Application Support Specialist - Level 1 to provide first line technical support for incoming IT requests. The role involves diagnosing common IT issues, documenting incidents, and guiding users through troubleshooting. Ideal candidates will have a certificate in Information Technology or a related field and 1–3 years of experience in IT support. Proficiency in both English and Chinese is preferred. The position may involve 24/7 shift work.

Qualifications

• 1-3 years of IT support or helpdesk experience preferred.
• Familiarity with remote support tools and ticketing systems is an advantage.
• Strong communication skills with proficiency in English and Chinese preferred.

Responsibilities

• Provide first line of technical support for incoming requests.
• Diagnose and identify IT issues from system and application error logs.
• Document all incidents, resolutions, and updates in the system.

Skills

Problem-solving

Analytical skills

Communication skills

Multitasking

Customer service orientation

Education

Certificate in Information Technology or related field

Job description

IT Application Support Specialist - Level 1 (24/7 Shift)

Serve as the first line of technical support for incoming requests.

Experience in supporting issues from IT applications and infrastructures roles.

Proactive monitoring system and application service alerts before changing to error state.

Abilities to diagnose and identify common IT issues from system and application error logs.

Provide basic support for operating systems (Microsoft/Linux), database (MSSQL), connectivity (Network), Web/API (.NET) errors, and etc.

Guide users through step-by-step troubleshooting and solutions.

Escalate unresolved or complex issues to Level 2/3 support team in a timely manner if needed.

Document all incidents, resolutions, and updates in the system.

Maintain a positive, professional, and customer-focused attitude at all times.

Requirements

• Certificate and above in Information Technology, Computer Science, or related field.
• 1–3 years of IT support/helpdesk experience preferred (fresh graduates with strong technical attitude will be considered).
• Familiarity with remote support tools and ticketing systems is an advantage.
• Strong problem-solving, analytical, and communication skills.
• Ability to multitask and prioritize issues effectively.
• Customer-oriented with a willingness to learn and grow.
• Previous experience in a similar 24x7 shift IT support or Call Center role is a plus.
• Strong communication skills, with proficiency in English and in Chinese language preferred.