Investigation Officer - Banking Ops (Evening Shift)

RBC; Kuala Lumpur; On-site; MYR 123,000 - 186,000; Full time

Job summary

A leading bank is seeking a Banking Operations Specialist to manage investigations and compensation effectively in Kuala Lumpur. The role requires over a year of experience in banking operations, strong communication and decision-making skills. The ideal candidate will ensure adherence to quality and regulatory standards while providing excellent service to clients. This full-time position offers a supportive work environment with opportunities for growth.

Qualifications

• 1+ years of experience in investigations or banking operations.
• Highly developed communication and organizational skills required.
• Strong judgment and negotiation abilities.
• Extensive knowledge of Treasury/Retail Operations.

Responsibilities

• Manage an investigation/compensation queue effectively.
• Ensure benchmarks are met without compromising quality.
• Adhere to regulatory requirements and departmental objectives.

Skills

Active Learning

Communication

Critical Thinking

Customer Service

Operational Delivery

Process Improvements

Time Management

Tools

BESS

EGL

Rimms

Rats

StorQM

Intellimatch

Intellitracs

RFX

Job description

A leading bank is seeking a Banking Operations Specialist to manage investigations and compensation effectively in Kuala Lumpur. The role requires over a year of experience in banking operations, strong communication and decision-making skills. The ideal candidate will ensure adherence to quality and regulatory standards while providing excellent service to clients. This full-time position offers a supportive work environment with opportunities for growth.