Intermediate Client Services Analyst – Global Banking

PowerToFly; Malaysia; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading financial services provider is looking for a Customer Service Intermediate Analyst based in Penang, Malaysia. This role involves managing high-profile client portfolios, resolving queries, and enhancing client satisfaction. Ideal candidates will have 3-5 years of relevant experience, possess strong communication and analytical skills, and be Mandarin literate. This position offers opportunities for professional growth within a collaborative team environment.

Qualifications

• 3-5 years of customer experience in a business/financial environment.
• Ability to influence stakeholders through clear communication.
• Proven ability to manage risk and deliver high-quality customer service.

Responsibilities

• Manage a portfolio of high-profile clients, ensuring timely queries resolution.
• Provide coaching to team members and act as escalations point.
• Conduct analyses to resolve client problems and liaise with internal teams.

Skills

Customer experience

Project management skills

Analytical skills

Communication skills

Interpersonal skills

Mandarin literacy

Education

Bachelor's degree or equivalent experience

Job description

A leading financial services provider is looking for a Customer Service Intermediate Analyst based in Penang, Malaysia. This role involves managing high-profile client portfolios, resolving queries, and enhancing client satisfaction. Ideal candidates will have 3-5 years of relevant experience, possess strong communication and analytical skills, and be Mandarin literate. This position offers opportunities for professional growth within a collaborative team environment.