Inside Sales Supervisor

Molex; Seberang Perai; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading electronics company in Penang is seeking an Inside Sales Supervisor to manage inside sales representatives, ensuring excellent customer service and successful execution of sales programs. The ideal candidate will have over three years of supervisory experience, strong leadership, and excellent communication skills. Proficiency in SAP and a track record in managing customer interactions will be key to driving team performance and meeting company goals.

Qualifications

• Minimum of 3 years’ experience in a supervisory role within the industry.
• Proven leadership capabilities with experience managing sales or customer service teams.
• Excellent written and verbal communication skills.

Responsibilities

• Manage all customer orders, returns, complaints, and requests.
• Address and resolve customer inquiries and issues.
• Ensure data accuracy in SAP for all transactions.
• Issue quotations and proactively follow up to drive successful sales outcomes.
• Provide day-to-day guidance and support to team members.

Skills

Leadership

Communication skills

SAP proficiency

Customer service management

Tools

SAP

Job description

Inside Sales Supervisor

As an Inside Sales Supervisor, you will oversee the activities of Inside Sales Representatives, providing critical support to Sales Account Managers by preparing quotations, monitoring order status, and ensuring successful execution of customer programs and processes. You will foster positive relationships with customers through timely and thorough follow-up on inquiries and requirements, driving the team towards meeting service level agreements and company goals.

Our Team

This role is part of the Inside Sales division, where collaboration with Sales Account Managers and various intercompany departments is key to delivering excellent customer service. The team is focused on managing customer orders, returns, complaints, and requests, ensuring smooth communication and coordination to meet customer needs effectively.

What You Will Do

• Manage all customer orders, returns, complaints, and requests, ensuring status updates and resolutions are timely and accurate.
• Address and resolve customer inquiries and issues to full completion, maintaining high satisfaction levels.
• Ensure data accuracy and completeness in SAP for all customer-related transactions.
• Execute, maintain, and monitor customer programs to meet contractual and operational requirements.
• Collaborate with intercompany teams to resolve order-related issues efficiently.
• Issue quotations and proactively follow up to drive successful sales outcomes.
• Prepare and analyze reports to improve customer programs and communication strategies.
• Oversee adherence to company guidelines and procedures to maintain compliance.
• Provide day-to-day guidance, coaching, and support to team members to overcome challenges.
• Manage scheduling, workload delegation, and maintain personnel records for the inside sales team.
• Set performance goals and measurement standards to track and enhance team productivity.
• Organize and deliver training tailored to evolving business needs and requirements.
• Participate in communications between the sales team and customers to ensure clarity and alignment.
• Prepare detailed reports on order, RMA, and forecast statuses for management review.
• Serve as backup for Account/Sales Managers during their travel or absence.
• Update and maintain accuracy within customer portals.
• Provide status and performance reports to the manager as needed.

Who You Are (Basic Qualifications)

• Minimum of 3 years’ experience in a supervisory role within the industry.
• Proven leadership capabilities with experience managing sales or customer service teams.
• Excellent written and verbal communication skills.
• Proficient in using SAP or comparable ERP systems for order and data management.

What Will Put You Ahead (Preferred Qualifications)

• Demonstrated success in managing complex customer programs and interdepartmental coordination.
• Advanced skills in data analysis and report preparation to support continuous improvement.
• Additional training or certifications related to sales management or customer service excellence.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.