Infrastructure Network Engineer Manager

CIGNA Insurance; Kuala Lumpur; On-site; MYR 120,000 - 160,000; Full time

Job summary

A leading healthcare firm in Kuala Lumpur is seeking a Network Engineering Manager to translate business needs into advanced network solutions. The ideal candidate will oversee a team of engineers, develop migration strategies, and ensure projects meet their goals. Required skills include strong network design and management capabilities, with certifications like CCNP or CCIE being highly desirable. Join us to drive growth and improve lives through effective network infrastructure.

Qualifications

• Bachelor’s Degree or higher strongly preferred in Computer Science or a related discipline.
• Strong ability to manage and direct others in a matrix organization.
• Excellent written and oral communication skills.

Responsibilities

• Oversight of a team responsible for Data Network Infrastructure.
• Design and develop complex network solutions.
• Provide guidance, support, and training to the Network Services team.
• Develop and communicate engineering standards.

Skills

Layer-2 network design and protocols

Security protocols and implementations

Excellent interpersonal skills

Ability to manage large projects

Routing protocols

Maintenance of vendor relationships

Education

Bachelor’s Degree in Computer Science or related discipline

Tools

Cisco Certified Network Professional (CCNP)

Cisco Certified Internetworking Expert (CCIE)

Job description

ROLE SUMMARY

The Network Engineering Manager translates business needs into technical solutions that meet CIGNA’s needs and demonstrate leadership in the adoption of advanced network solutions. The prime focus is on strategic and tactical planning, including the development of migration strategy and plans toward the target architecture environment.

MAJOR DUTIES & RESPONSIBILITIES

• Provide oversight of a team of engineers responsible for the engineering of the Data Network Infrastructure Platform, prioritization of efforts, resource management, and management briefings, while ensuring that projects are progressing on‑time and on‑budget.
• Ensure that each member of the staff has a career development and training plan.
• Mentor and coach staff by identifying individual strengths and areas for development and implementing plans to ensure their continual growth.
• Design IP networks, access networks, IP routing plans and complex network solutions.
• Develop and communicate engineering standards and procedures that relate to CIGNA’s networking infrastructure, ensuring all standards are in accordance with Service Level Agreements.
• Identify opportunities with evolving network technologies and assess the financial and business impact to CIGNA.
• Identify business needs not met by CIGNA’s current network architectures and develop network infrastructure strategies and architectures to meet evolving requirements.
• Provide guidance, support, and training to the Network Services team on data network technology, technical architecture, and standards.
• Provide technical management for key projects and deliverables for Network Infrastructure.
• Contribute to management practices, standards, guidelines, and processes.
• Prepare technology position documentation related to business needs.
• Champion major R&D technology pilots.

SCOPE & DIMENSIONS

The scope of CIGNA Network Services includes Network Engineering Strategy, Data and Voice Services, Network Operations and Support, Contact Center Services, and Business Services.

COMPETENCIES

Patience to adhere to support maintenance windows and change control procedures.

HIGHLY DESIRED SKILLS

• Bachelor’s Degree or higher strongly preferred in Computer Science or a related discipline and/or a combination of work experience and education.
• Layer‑2 network design and protocols.
• Security protocols and implementations including IPSec, NAT, ACLs.
• Content delivery/application availability using load balancers.
• Routing protocols including OSPF, ISIS, BGP, Multicast, RSVP/LDP, MPLS in a Service Provider environment.
• Pioneering spirit in developing and deploying cost‑effective network infrastructure solutions that provide a competitive edge.
• Strong ability to manage and direct others in a matrix organization to achieve results under time pressure.
• Maintain ongoing relationships with vendors and standards bodies to stay abreast of new developments.
• Maintain contacts with management, peers, and internal clients.
• Technical management of major projects across multiple technology disciplines and organizations; deep understanding of business, management, regulatory, and technical issues.
• Creation of new or innovative ideas to help achieve the objectives of the Information Technology Organization.
• Communicate and gain support for CIGNA’s network architectures, strategies, and migration plans to all members of Network Infrastructure and key members of the Information Technology Organization and CIGNA’s Business Units.

DESIRED SKILLS

• CCNP (Cisco Certified Network Professional)
• CCIE (Cisco Certified Internetworking Expert)
• ITIL Certification is an asset.
• CISSP certification.
• Excellent interpersonal skills and team orientation.
• Able to manage large projects and motivate people.
• Ability to conceptualize unique or novel approaches that change conventional thinking and create new strategic options.
• Ability to visualize new applications of existing knowledge that address important new business opportunities.
• Ability to establish new standards for quality, performance, or productivity.
• Ability to develop new techniques, methods, or practices and apply them to create brand‑new solutions.
• Excellent written and oral communication skills (i.e., ability to translate business requirements into a coherent long‑term strategy for Network Infrastructure).
• Ability to work a flexible schedule during key migration periods.
• Ability to work in a high‑volume, high‑quality, deadline‑driven environment.
• Travel < 20%.

ABOUT THE CIGNA GROUP

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.