Inbound Customer Support Specialist - Tech-Driven Logistics

Ninja Van; Subang Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading logistics company in Subang Jaya is seeking a Customer Service Representative to manage client communications and resolve service issues. The role requires at least 2 years of customer service experience, strong English communication skills, and proficiency in Microsoft Office. The ideal candidate is a Malaysian citizen willing to work shifts. The position offers a salary range of RM2,500 - RM2,700 monthly.

Qualifications

• Minimum 2 years of Customer Service experience, fresh graduates welcome.
• Strong thirst for knowledge and ability to learn fast.
• Confident in handling client correspondence over the phone.

Responsibilities

• Manage incoming calls and emails from clients.
• Resolve customer service problems by clarifying complaints.
• Identify and assess client needs to ensure service excellence.
• Handle day-to-day administrative tasks.
• Compile and generate reports related to customer service surveys.

Skills

Excellent English communication skills

Good working knowledge of Microsoft Office applications

Customer service skills

Education

SPM/Diploma or higher in any field

Job description

A leading logistics company in Subang Jaya is seeking a Customer Service Representative to manage client communications and resolve service issues. The role requires at least 2 years of customer service experience, strong English communication skills, and proficiency in Microsoft Office. The ideal candidate is a Malaysian citizen willing to work shifts. The position offers a salary range of RM2,500 - RM2,700 monthly.