In-House Call Centre Advisor (Sales N Customer Service) - Mandarin/Cantonese

Seven Seas Worldwide; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global logistics company is looking for enthusiastic Contact Centre Advisors in Kuala Lumpur, Malaysia, to provide exceptional customer service and sales support to international customers. The role involves handling inbound and outbound calls, promoting products, and ensuring customer satisfaction. Candidates should be fluent in Mandarin and Cantonese, with strong communication skills. Fresh graduates are welcomed. The company offers competitive salary, comprehensive training, medical insurance coverage, and yearly bonuses.

Benefits

Competitive salary

Medical insurance coverage

Comprehensive in-house training

Yearly bonus

Qualifications

• Fluent in Mandarin and Cantonese, English is advantageous.
• Previous experience in customer service and sales is preferred.
• Strong communication skills and ability to resolve inquiries.

Responsibilities

• Handle inbound and outbound calls as well as emails.
• Provide excellent customer service to resolve inquiries.
• Promote and upsell products and services.

Skills

Fluent in Mandarin

Fluent in Cantonese

Strong communication skills

Problem-solving skills

Job description

About the Role

We are looking for enthusiastic and customer-focused Contact Centre Advisors who can deliver exceptional service and sales support to global customers including China, Taiwan, and Hong Kong.

Key Responsibilities

• Handle inbound calls, outbound calls, and emails.
• Provide excellent customer service and resolve inquiries efficiently.
• Promote and upsell products and services.
• Manage customer accounts and ensure accurate documentation.
• Work collaboratively with the team to achieve performance goals.

Requirements

• Fluent in Mandarin and Cantonese (English proficiency is a strong advantage).
• Previous experience in customer service and sales.
• Experience handling international customers, especially from China, Taiwan, and Hong Kong is a plus.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced environment.
• Fresh graduates are welcome.

What We Offer

• Rotational shifts.
• 8-hour operations including breaks.
• Dynamic and multicultural work environment.

We envisage this role will involve working a shift pattern, Monday to Friday with rotated weekend work.

Shift required:

• Morning - 6am to 2pm
• Afternoon - 2pm to 10pm
• Night - 10pm to 6am

In return the company offers a competitive salary, a comprehensive in-house training program, medical insurance coverage and yearly bonus.