Customer Relations Officer

Ikano; Simpang Empat; On-site; MYR 100,000 - 150,000; Part time

Job summary

A leading retail company in Malaysia is seeking a Part Time Customer Relations Officer (Cashier) to ensure a positive shopping experience for customers. Candidates should possess a cheerful personality, customer service mindset, and a strong team spirit. Responsibilities include managing the checkout process, assisting customers, and resolving issues efficiently. The role requires working flexible hours, including weekends. Apply by 25 January 2026 to join a vibrant retail environment.

Qualifications

• Cheerful and pleasant personality.
• Physically fit and hands-on.
• Able to work rotating shifts.

Responsibilities

• Ensure a positive shopping experience for customers.
• Manage checkout equipment and assist customers.
• Resolve customer issues effectively.

Skills

Customer service mindset

Positive attitude

Strong team player

Attention to detail

Job description

IKEA Batu Kawan : Part Time Customer Relations Officer (Cashier) (20 Hours per week)

IKEA is the world’s largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Malaysia is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943.

IKEA Malaysia creates a better everyday life by offering a wide range of well‑designed, functional home furnishing products at prices so low, that as many people as possible can afford them. Ikano Handel Sdn. Bhd. owns and operates four omnichannel stores in Malaysia, including IKEA Damansara, IKEA Cheras, IKEA Tebrau and IKEA Batu Kawan. To learn more, visit IKEA.my

Job Description

About the job

• Ensure a positive and joyful shopping experience for all IKEA visitors and customers.
• Keep the department fast, efficient, and cost‑effective for the store.
• Resolve customer issues efficiently and empathetically.
• Actively work towards fulfilling the store’s four core tasks.

Your assignment

• Ensure the checkout is fully equipped throughout the day and be ready to help customers when needed.
• Make customer payment easy through confidence and knowledge.
• Know your level of authorisation to resolve payment problems and recognise when to escalade to higher authority, passing on relevant information for them to handle the customer effectively.
• Offer solutions to frequently asked questions to improve the future shopping experience.
• Use the till to accurately register products and payments according to given routines.
• Maintain a safe and secure environment for visitors and colleagues at all times.

Qualifications

• Possess a cheerful, pleasant personality with a positive mindset.
• Customer service minded, sales driven, and motivated to work in a vibrant retail environment.
• Physically fit and hands‑on.
• Meticulous with an eye for detail and follow‑up skills.
• Strong team player ready for fast‑paced work.
• Comfortable handling basic food preparation.
• Able to work rotating shifts and support retail operations during peak periods, public holidays, and weekends.

To apply, please submit your application by 25 January 2026.

Please note: Do not provide bank or credit card details when applying. If you encounter suspicious activity, report it.