Ice Watch Johor Bahru - Supervisor

Habib Retail; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail company in Johor Bahru is seeking a Retail Representative to provide exceptional customer service and assist in sales processes. Responsibilities include greeting customers, managing transactions, and collaborating with the team to meet sales targets. Ideal candidates should have at least SPM qualifications and 3-5 years of experience in retail, with strong communication skills in English and Malay. Join us for a fulfilling career growth opportunity in a vibrant retail environment.

Benefits

Internal training and development opportunities

Qualifications

• Minimum qualification of SPM or equivalent.
• 3-5 years of relevant working experiences in retail or equivalent.
• Good command of verbal and written English and Malay.

Responsibilities

• Follow company rules to uphold brand standards.
• Greet and engage customers, answer inquiries.
• Achieve and exceed sales targets.
• Manage financial transactions accurately.
• Support loss prevention and stock management efforts.
• Maintain merchandise records as required.
• Collaborate with management and team members.
• Report to the Gallery Manager on commercial matters.

Skills

Customer service

Sales

Retail management

Teamwork

Communication in English and Malay

Education

Sijil Pelajaran Malaysia (SPM) or equivalent

Job description

You will represent the brand to personalize excellent customer services and assist in the overall buying processes while maintaining good relationship with the customers. We provide internal training and development opportunity to support your professional growth within the Habib Group.

Available Brand : Ice Watch Komtar Johor Bahru City Centre

Responsibilities

• Follow the company’s rules and regulations at all time in order to uphold the image and high standard of the brand.
• Greet and engage with the customers on all matters including answering inquiries and explaining about the products and services.
• Strive to achieve and exceed monthly and yearly sales targets with a commercial mindset.
• Manage financial transactions and process payments accurately.
• Support all operational efforts related to loss prevention and stock management.
• Maintain new merchandise record into stock card as and when required.
• Collaborate with management and team members to achieve both personal and store goals.
• Report directly to the Gallery Manager on all commercial matters, including Health & Safety Policies, Operational Procedures, Staff Uniform, and Promotions.

Requirements

• Minimum qualification of Sijil Pelajaran Malaysia (SPM) or equivalent.
• Preferably 3-5 years of relevant working experiences in retail industry or equivalent. Fresh graduates are encouraged to apply too.
• Strong business knowledge in retail management, sales and marketing and customer services.
• Good command of verbal and written English and Malay languages, ability to speak additional languages will be an added advantage.
• Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service.
• Able to work as a team.
• Must be willing to work on shifts (retail hours) / weekends and public holidays.
• Grow with us and be part of our culture. Shortlisted candidate will be expecting a call from our team within two (2) weeks.

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