Hybrid Customer Success Manager: Drive Growth & Delight

The Access Group; Kuala Lumpur; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

A leading business management software provider is seeking a passionate Customer Success professional to join their team in Kuala Lumpur. This role involves providing excellent customer service, resolving issues, and collaborating with internal stakeholders. Candidates should have over 4 years of experience in a similar role and a strong ability to empathize with customers and analyze data. Join a vibrant workplace that values inclusivity and personal growth, while delivering exceptional experiences for clients.

Benefits

25 days annual leave

Health contribution

Charity days

Qualifications

• 4+ years of experience in Customer Success or client-facing roles.
• Strong interpersonal skills and ability to resolve issues.
• Comfort with data analysis and strategic planning.

Responsibilities

• Provide reactive and proactive services to the customer base.
• Work with internal stakeholders to resolve customer issues.
• Deliver Annual Program reviews with performance feedback.

Skills

Customer empathy

Analytical

Problem-solving

Excellent communication

Stakeholder influence

Tools

Salesforce

Gainsight

Job description

A leading business management software provider is seeking a passionate Customer Success professional to join their team in Kuala Lumpur. This role involves providing excellent customer service, resolving issues, and collaborating with internal stakeholders. Candidates should have over 4 years of experience in a similar role and a strong ability to empathize with customers and analyze data. Join a vibrant workplace that values inclusivity and personal growth, while delivering exceptional experiences for clients.