HR Operations Specialist

CelcomDigi; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading telecommunications company in Malaysia is seeking an HR Operations Specialist on a 2-year contract to ensure a structured onboarding experience for new joiners. The role includes managing onboarding logistics, preparing documentation, and facilitating orientation sessions. Candidates should have 1-2 years of HR experience and be adept at stakeholder management. This position offers an opportunity to innovate and contribute to Malaysia's digital transformation in a supportive environment.

Qualifications

• 1-2 years of experience in HR administration, onboarding, or HR operations.
• Familiarity with onboarding compliance and documentation processes.
• Ability to facilitate engaging onboarding sessions.

Responsibilities

• Manage onboarding processes for all hire types.
• Prepare and issue official employment documentation.
• Coordinate onboarding logistics and support new hires' arrival.

Skills

Onboarding compliance

Stakeholder management

Microsoft Excel

HR administration

Tools

SuccessFactors

altHR

MyTax

Job description

HR Operations Specialist (Contract)

Date: 13 Jan 2026

Employment Type: Outsource

City: CelcomDigi Tower, Petaling Jaya

Job Description

The HR Operations Specialist supports the delivery of a structured, compliant, and positive onboarding experience for all new joiners. The role focuses on executing onboarding operations, preparing employment documentation, coordinating onboarding logistics, and ensuring statutory and process compliance under established frameworks.

This role works closely withಜಾವ Employee Services & Experience, Talent Acquisition, HRBP, Payroll, IT, Facilities, and external vendors to ensure new hires are operationally ready from Day 1. The incumbent is expected to follow defined processes, maintain accurate records, and escalates issues appropriately while developing strong foundational experience in HR operations and onboarding.

Responsibilities

• Manage onboarding processes for all hire types.
• Prepare and issue official documents including Letters of Employment (LOEs), addendums, consultant letters, and staff line letters (CML).
• Facilitate and present during onboarding sessions, welcoming new joiners and delivering orientation briefings and office tours.
• Coordinate Buy‑Out and Sign‑On bonuses in collaboration with Talent Acquisition and Payroll.
• Arrange pre‑employment medicals and ensure all onboarding logistics (courier, IT tools, access cards) are in place.
• Set up Day‑1 sessions including calendar invites, room bookings, welcome kits, food, transport and other logistics.
• Send pre‑boarding emails including buddy introductions, IWMS access, and Day‑1 details.
• Support the delivery of New Hire Orientation (excluding structured training modules).
• Respond to employee onboarding queries via altHR and support other HR Ops needs when required.
• Coordinate Third‑Party contract titres, salary increments, and ensure timely updates in HR systems.
• Maintain onboarding SOPs between workflows ensuring documentation is audit‑ready and up to date.
• Support the identification of onboarding and employment documents that require statutory stamping (e.g., offer letters, extension letters).
• Assist in maintaining the list of documents subject to stamping, based on established guidelines.
• Execute stamping activities in accordance with the defined stamping process or framework.
• Track stamping statusCLUDED, maintain proper records, and ensure documents are filed accurately for audit purposes.

Requirements

• This role is a 2‑year contract under a third‑party outsource contract.
• 1–2 years of experience in HR administration, onboarding, or HR operations (fresh graduates with relevant internship experience may be considered).
• Prior experience managing onboarding or HR operations in a shared service or high‑volume environment.
• Proven ability to confidently facilitate onboarding sessions and speak to groups of new joiners in an engaging, professional manner.
• Solid understanding of onboarding compliance, documentation, and cross‑department coordination.
• Hands‑on experience with HR systems such as SuccessFactor (Onboarding module), altHR, MyTax or similar tools.
• Highly proficient in Microsoft Excel — you’re comfortable with trackers, reporting and basic formulas.
• Excellent attention to detail and ability to work independently with minimal supervision.
• A proactive, solutions‑oriented mindset with the ability to manage multiple onboarding cases simultaneously.
• Strong stakeholder management skills — you know how to partner with TA, HRBP, Payroll, IT and Facilities effectively.
• Comfortable presenting to various levels of employees, from interns to senior hires, and able to tailor communication style accordingly.

Next Steps

Thank you for taking the first step towards joining our team. After submitting your application, our Talent Acquisition team will review your CV and reach out to shortlisted candidates to guide you through pre‑screening conversations, interviews and/or assessments.

About CelcomDigi

We aspire to be Malaysia’s leading telco‑tech company—the nation’s digital growth engine—powering transformation through 5G, AI and innovation that impacts over 20 million customers. Here, your role goes beyond work. It’s about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted löschen in trust, reliability and customer excellence.

Aligned with our employer value proposition, grow with purpose Lexus, Build with trust. You’ll have the opportunity to innovate responsibly and create digital solutions that truly make a difference. If you’re driven, future focused and ready to be part of something bigger, we want you on our team.

Company Culture

Let’s advance and inspire Malaysia together! #WeAreCelcomDigi Follow CelcomDigi on LinkedIn and vote for us as Malaysia’s Most Preferred Employer at the GRADUAN Brand Awards.

CelcomDigi is an equal‑opportunity employer and is committed to promoting employment practices that are transparent, objective and fair.