HR Operations

Cognizant; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading global technology company is looking for an HR Operations Executive in Kuala Lumpur, Malaysia. This role involves supporting attendance management, onboarding processes, and HR helpdesk operations. Candidates should have 4-6 years of experience, a Bachelor’s degree in HR or related field, and SAP SuccessFactors expertise is mandatory. Strong communication skills and proficiency in Microsoft Excel are essential. Immediate joiners are preferred for this position.

Qualifications

• 4-6 years of experience in HR Operations or related roles.
• Complete understanding of local statutory and labour laws.
• Proficiency in Microsoft Excel and other HRMS systems.

Responsibilities

• Support onboarding and induction processes.
• Manage HR helpdesk and resolve employee queries.
• Maintain time and attendance systems and records.

Skills

Attention to detail

Process-driven

Proficiency in Microsoft Excel

Communication skills

Education

Bachelor’s degree in Business Administration or Human Resources

Tools

SAP SuccessFactors

HRMS systems

Job description

Role Summary

We are seeking a detail-oriented and process-driven HR Operations Executive to support end-to-end Attendance & Time management, Pre-onboarding requirements, and HR helpdesk operations. The ideal candidate will play a key role in ensuring smooth execution of HR processes, accurate documentation, and timely support for employee and business queries.

Key Responsibilities

1. Onboarding & Induction Support
   • Ensuring all day 1 activities are completed to welcome new employees
   • Update onboarding trackers and maintain accurate records
   • Submit TP3 forms to payroll for compliance
   • Assist new joiners in completing the VPW process
   • Coordinate with IT for email ID and ID card form submission
   • Send Welcome Emails to Employees and Internal stakeholders
   • Validate personnel files (P-files) created for new employees
2. HR Helpdesk Support
   • Handle high ticket volumes (at least 40 tickets) a day
   • Resolving employees’ queries on payroll and attendance timely
   • Maintaining the SLAs and KPIs as per the respective workgroup
   • Consult with L2/L3 as and when required before it is escalated
   • Liaising with other teams for feasible resolution of the tickets
3. Time & Attendance
   • Maintain and manage the Time and Attendance (T&A) system e.g. SAP, SuccessFactors including employee profiles, work schedules, accruals, and time clock data.
   • Review, verify, and edit daily employee time records, ensuring accurate recording of hours worked, overtime, and shift differentials.
   • Process and track Time Off (TO), sick leave, unpaid leave, and other forms of leave in accordance with company policies and legal requirements.
   • Ensure strict compliance with applicable federal, state, and local labour laws.
   • Prepare and generate T&A reports for payroll processing, analysis, HR Audits, and management review.
   • Maintain organized and confidential T&A records and documentation.
   • Serve as the primary point of contact for employee and manager inquiries regarding timekeeping rules, system usage, and leave balances via email and ticketing system.
   • High proficiency in Microsoft Excel (e.g., VLOOKUPs, pivot tables) and experience with large data management.
   • Ability to identify and resolve complex time errors and pay issues quickly.
   • Perform system configuration, UAT, and technical issues related to time clocks or system interface errors.
4. Background Verification (BGV) & Medical Test (PEMC) Support / Moderator
   • Responsible to initiate the BGV & Medical Test (PEMC) real time
   • Coordinating with the BGV Vendor and running cadence meetings
   • Ensuring real time updates to the stakeholders, TA and HOD
   • Analysing the reports and reporting discrepancies real time
   • Maintain compliance and audit guidelines according to local governance
   • Taking accountability of the SLA breach and proactively take action to control the future breach

Key Requirements

• Bachelor’s degree in Business Administration or Human Resources or a related field
• 4-6 years of experience in HR Operations / HRSS or similar roles
• SAP-SF experience is mandatory (non-negotiable)
• Complete understanding of Local statutory and labour laws
• Prior experience of managing Helpdesk/Ticketing tool for more than 4000 employee size firms
• Strong understanding of employee lifecycle processes preferably Time and Attendance module
• Prior experience in managing payroll support queries will be a plus
• Proficiency in MS Excel, Word, and other HRMS systems
• Good written and verbal communication skills
• Ability to handle confidential information with integrity

Additional Details

• Able to join in immediately.
• 2 rounds of virtual interview
• Location: Iskandar Puteri, Johor, Malaysia