HOUSEKEEPING SUPERVISOR (MALAYSIA)

DXN Holdings Bhd; Cyberjaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading cleaning service company is seeking a Housekeeping Supervisor in Cyberjaya, Malaysia. The ideal candidate should have at least 3 years of housekeeping operations experience, strong knowledge of cleaning techniques, and excellent communication skills. Responsibilities include supervising cleaning staff, ensuring cleanliness standards, managing inventory, and responding to guest requests. This role offers the opportunity to lead a dynamic team and ensure high levels of guest satisfaction in a busy environment.

Qualifications

• Minimum of 3 years of experience in housekeeping operations.
• Strong knowledge of cleaning techniques and equipment usage.
• Excellent communication skills to interact with staff and guests.
• Customer service-oriented mindset for guest satisfaction.
• Familiarity with health and safety regulations.
• Experience in training new housekeeping team members.
• Skills in budget management and inventory control.

Responsibilities

• Inspect work for cleanliness and service performance.
• Prepare cleaning products and monitor inventory.
• Supervise and motivate cleaning staff.
• Respond to complaints and schedule shifts.
• Establish cleanliness and hygiene standards.

Skills

Cleaning techniques

Equipment usage

Excellent communication skills

Customer service orientation

Budget management

Job description

Responsibilities

• Inspects work for conformance to prescribed standards of cleanliness, conduct inspections, monitoring and checking on daily cleaning service, washroom hygiene service and waste disposal services etc.
• Prepares cleaning products and equipment, also monitor par stock on the toilet tissue, hard soap and other general hardware item.
• To oversee daily cleaning issue & rectify the problem to prevent re-occurrence.
• To supervise a number of cleaners and to make sure that the building that one supervise is always in clean and good condition without any hazard that could injure the staff.
• Maintain all inventory and equipment, and ensure proper storage.
• Report maintenance faults and damage to machines, furniture and fittings in all areas of the building to the building management.
• Familiar with cleaning chemicals.
• Assist the Operation Executive in establishing and maintaining pest control and sanitation works schedules for all areas in DXN Cyberville.
• Patrol all floors to insure good work flow, checking housekeepers times and encourage them to up their pace if they are lagging.
• Schedule shifts and arrange for replacements in cases of absence.
• Establish and educate staff on cleanliness, tidiness and hygiene standards.
• Motivate team members and resolve any issues that occur on the job.
• Respond to complaints and special requests.
• Participate in large cleaning projects as required.
• To assist Operation Executive to complete report with regards to maintenance and service providers performance.
• To supervise and monitor service providers and contractors on field.
• To assist and work together with Operation Executive to complete the defect findings during Defect Liability Period (DLP).

Requirements

• Minimum of 3 years of experience in housekeeping operations.
• Strong knowledge of cleaning techniques, equipment usage, and industry-specific cleanliness standards.
• Excellent communication skills, with the ability to communicate effectively with staff, management, and guests.
• Customer service-oriented mindset, ensuring guest satisfaction and addressing concerns professionally.
• Familiarity with health and safety regulations related to cleaning chemicals, equipment, and hazardous materials.
• Experience in training and developing new housekeeping team members.
• Budget management skills and the ability to manage inventory and expenses effectively.

Additional Information

• Country: MALAYSIA
• Department: (CYBERVILLE)OPERATION
• Work Location: DXN CYBERVILLE, JALAN TEKNOKRAT 1, CYBER 3, 63000 CYBERJAYA, SELANGOR
• Attachment: View Attachment
• External Link: Copy