Housekeeping Supervisor

Accor Hotels; Sepang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hotel chain in Sepang is seeking a Housekeeping Supervisor to ensure the highest standards of cleanliness and guest service. In this role, you will manage daily housekeeping operations, conduct inspections, and supervise staff. Candidates should have at least 2-3 years of luxury hotel housekeeping experience and strong communication skills. This position offers opportunities for professional growth and development within the company.

Benefits

Employee benefit card for discounts at hotels

Learning and development programs

Opportunities for career growth

Involvement in CSR and ESG activities

Qualifications

• Minimum 2–3 years of housekeeping experience in a luxury hotel.
• At least 1 year in a supervisory capacity.
• Proficient in housekeeping software and basic Microsoft Office applications.

Responsibilities

• Supervise daily operations of guestroom floors and public areas.
• Conduct inspections of guest rooms and service areas.
• Train and support housekeeping staff in their duties.

Skills

Housekeeping procedures

Cleaning techniques

Strong communication skills

Attention to detail

Organizational skills

Fluent in English

Tools

Housekeeping software

Microsoft Office

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

Position Overview:

The Housekeeping Supervisor is responsible for ensuring the highest standards of cleanliness, presentation, and guest service across assigned areas of the hotel. This role involves supervising Room Attendants, conducting room and area inspections, and coordinating with various departments to ensure guest satisfaction and operational excellence.

Key Responsibilities

• Supervise daily operations of assigned guestroom floors and public areas.
• Conduct thorough inspections of guest rooms, corridors, pantries, and service areas to ensure adherence to brand standards.
• Monitor and guide Room Attendants to maintain consistent quality and efficiency.
• Respond promptly to guest requests and ensure all preferences or special instructions are followed.
• Train, coach, and support housekeeping staff in their duties, including health, safety, and grooming standards.
• Ensure adequate stock levels of linen, amenities, and cleaning supplies are maintained.
• Report and follow up on maintenance issues or discrepancies in room status.
• Enforce proper use and care of housekeeping equipment and supplies.
• Coordinate with Front Office and Engineering for smooth room operations and maintenance follow-ups.
• Assist in planning staff schedules and daily task assignments.

Qualifications

• Minimum 2–3 years of housekeeping experience in a luxury hotel, with at least 1 year in a supervisory capacity.
• Strong knowledge of housekeeping procedures, cleaning techniques, and hygiene standards.
• Excellent communication and interpersonal skills.
• Proficient in using housekeeping software and basic Microsoft Office applications.
• High attention to detail and strong organizational skills.
• Fluency in English; additional languages are an asset.

Additional Information

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.