HOUSEKEEPER (HEAD OF DEPARTMENT)

Mimpi Perhentian Resort; Terengganu; On-site; MYR 200,000 - 250,000; Full time

Job summary

A hospitality establishment in Malaysia is seeking an experienced Housekeeping Manager to supervise and train the housekeeping team. The role involves conducting daily inspections across the resort, managing the consumption of guest supplies, and ensuring high levels of customer service. Applicants should have over 5 years of relevant experience and excellent leadership and communication skills, along with the ability to work under pressure.

Qualifications

• More than 5 years of relevant work experience required for this role.
• Excellent leadership, interpersonal, and communication skills.
• Committed to delivering high levels of customer service.

Responsibilities

• Supervise, lead, and train all team members within the housekeeping department.
• Conduct daily inspection of entire resort premises.
• Manage daily consumption of guest supplies and ensure proper recordkeeping.

Skills

Leadership skills

Interpersonal skills

Communication skills

Organizational skills

Problem-solving skills

Job description

Responsibilities

Supervise, lead and train all team members within the housekeeping department.

Conduct daily inspection of entire resort premises, including guest rooms, public area and washrooms, landscape compound, restaurant outlet, as well as administrative offices.

Verify daily tasks to Public Area Attendant and Laundry Attendant. Verify daily maid assignment report to ensure maximum productivity and efficiency.

Update all associates on various information via daily briefing and communication log book.

Achieve annual KPI established with strategic action plan implementation.

Manage daily consumption of guest supplies, including room amenities, coffee, tea, mini bar stock supplies, etc. Ensure proper daily record is updated.

Organize and conduct monthly inventory for linen, guest supplies as well as operating equipment as determined by established policy. Request stock and guest supplies based on established par leve

Requirements

• More than 5 years of relevant work experience required for this role.
• Excellent leadership, interpersonal and communication skills.
• Committed to delivering high levels of customer service.
• Ability to work under pressure.
• Flexibility to respond to a range of different work situations.
• Strong organizational, budget management and problem solving.