Hotel Receptionist

Hotel Merry Sdn Bhd; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A hospitality establishment located in Johor Bahru is seeking a Front Desk staff member. Responsibilities include checking in and out guests, handling reservations, and responding to inquiries. Applicants should have strong communication skills and problem-solving abilities. Fresh graduates are welcome to apply as comprehensive training will be provided. Benefits include EPF, performance bonuses, and overtime pay. This is an excellent opportunity for those looking to start their career in hospitality.

Benefits

EPF / Socso / EIS provided

Performance Bonus Scheme

Overtime Pay

Qualifications

• At least 1 year of experience in front desk or customer service.
• Fresh graduates are encouraged to apply; training will be provided.
• Familiarity with hotel front office systems preferred.

Responsibilities

• Welcome and check-in/check-out guests efficiently.
• Respond to inquiries and requests courteously.
• Handle reservations, room assignments, and billing.
• Provide information about hotel services and local area.
• Assist with luggage handling and concierge services.
• Maintain records related to guest interactions.
• Contribute to a positive team environment.

Skills

Excellent communication

Interpersonal skills

Problem-solving abilities

Flexibility

Proficiency in English

Proficiency in Bahasa Malaysia

Proficiency in Mandarin

Job description

Requirement

• Preferred at least 1 year of experience in a similar front desk or customer service role in the hospitality industry but Fresh Graduates are encourage to apply, training will be provided.
• Excellent communication and interpersonal skills with a friendly and welcoming demeanor
• Strong problem-solving abilities and the flexibility to handle a variety of tasks
• Fresh graduates are encouraged to apply
• Proficiency in English, Bahasa Malaysia and Mandarin, with the ability to communicate effectively with guests
• Familiarity with hotel front office systems and procedures
• Shift Rotation: Shift 1: 8:00 a.m. - 8:00 p.m. (1 hour break time)
• Shift 2: 8:00 p.m. - 8:00 a.m. (1 hour break time)

Responsibility

• Warmly welcome and check-in/check-out guests, ensuring a smooth and efficient process
• Respond to guest inquiries and requests in a timely and courteous manner
• Effectively handle guest reservations, room assignments and billing
• Provide information and recommendations about the hotel's facilities, services and the local area
• Assist with luggage handling and concierge services as needed
• Maintain accurate records and documentation related to guest interactions
• Contribute to a positive and professional team environment

Benefits

• EPF / Socso / EIS provided
• Performance Bonus Scheme
• Overtime Pay