Hotel Reception

FIVE SENSES Experience Suite; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A hospitality organization in Kuala Lumpur is seeking a Hotel Receptionist to provide exceptional guest experiences. You will be the first point of contact for guests, managing bookings, and handling transactions with precision. Candidates should possess excellent communication skills and a minimum of one year in guest-service roles. Benefits include opportunities for promotion, professional development, and various forms of leave. This role requires a flexible schedule, including rotational shifts.

Benefits

Opportunities for promotion

Professional development

KWSP and SOCSO coverage

Annual Leave

Maternity leave

Annual Bonus

KPI Bonus/Incentives

Qualifications

• Minimum one year of front-desk or guest-service experience.
• Physical ability to lift, push, and pull up to 50 lbs.

Responsibilities

• Welcome guests with warmth and attention.
• Manage bookings and upsell opportunities.
• Handle cash and credit transactions accurately.
• Provide timely and caring service.

Skills

Excellent communication skills

Strong problem-solving skills

Fluency in local language

Basic tech proficiency

Education

High school diploma or equivalent

Job description

Are you passionate about creating memorable guest experiences? Join our team as a Hotel Receptionist and be the first smile guests receive when they step into any of our Five Senses Airbnb Hotels. As a front‑line representative, you’ll handle transactions, share local insights, anticipate guest needs, and embody our True Digital Hospitality promise.

Qualifications

• Excellent communication skills – be approachable for both compliments and concerns.
• Strong problem‑solving skills that turn issues into opportunities.
• Fluency in the local language; additional languages are a plus.
• Literacy and basic tech proficiency (reading, writing, basic maths, computer use).
• Flexibility to work nights, weekends, and holidays.
• High school diploma or equivalent (college/university degree is a bonus).
• Minimum one year of front‑desk or guest‑service experience.
• Physical ability to lift, push, and pull up to 50 lbs (23 kg); includes bending and kneeling.

Core Service Skills

• True Attitude – caring, positive, and building genuine connections with guests.
• True Confidence – knowledge and skill to perform your role and inspire guest trust.
• True Listening – focus on guest words and body language to understand needs.
• True Responsiveness – provide timely and caring service.

Responsibilities

• Welcome guests with warmth and attention.
• Recognise Reward members and returning guests in person or on the phone.
• Manage bookings, upsell opportunities, and highlight service enhancements.
• Handle cash and credit transactions accurately.
• Execute efficient check‑in/out procedures, manage IDs, keys, and safes.
• Anticipate and respond to guest preferences, messages, requests, and concerns.
• Act as a trusted contact for all guest issues, escalating to management when needed.
• Follow safety procedures, report incidents, and wear required protective gear.
• Present yourself as a brand ambassador with pride.
• Stay informed about daily events and activities.
• Assist colleagues with ad‑hoc duties as required.

Benefits

• Opportunities for promotion
• Professional development
• KWSP, SOCSO & Group Hospitalization coverage
• Annual Leave
• Maternity leave
• Annual Bonus
• KPI Bonus/Incentives

Schedule

• Rotational shift