Hotel Operations Leader: Guest Experience & Profitability

InterContinental Hotels Group; Kampung Padang; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading hospitality company in Kuala Lumpur is seeking an Operations Manager to enhance guest experiences, ensuring smooth operations and high standards within the hotel environment. The preferred candidate will possess a Bachelor’s degree and significant experience in guest service and supervisory roles. This position offers a competitive salary, a variety of benefits including room discounts, and opportunities for professional growth within a globally recognized brand.

Benefits

Competitive salary

Room discounts

Comprehensive training

Qualifications

• Bachelor’s degree or equivalent in Hotel Administration / Business Administration.
• Three years of guest service/hotel experience with supervisory experience.
• Fluent in English.

Responsibilities

• Work closely with General Manager and act in their absence.
• Direct everyday activities for guest experiences.
• Establish service recovery guidelines.

Skills

Guest service experience

Fluent English

Supervisory experience

Education

Bachelor’s degree in Hotel or Business Administration

Job description

A leading hospitality company in Kuala Lumpur is seeking an Operations Manager to enhance guest experiences, ensuring smooth operations and high standards within the hotel environment. The preferred candidate will possess a Bachelor’s degree and significant experience in guest service and supervisory roles. This position offers a competitive salary, a variety of benefits including room discounts, and opportunities for professional growth within a globally recognized brand.