Hotel Manager

Southern Star Development Sdn Bhd; Segamat; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading hospitality company in Malaysia seeks an experienced Hotel Manager to oversee operations in Segamat, Johor. In this full-time role, you will manage staff, enhance guest satisfaction, and drive financial success. The ideal candidate has proven experience in a senior hospitality role with strong leadership, problem-solving, and financial management skills. Join a supportive team offering career development and discounts on hotel stays. Apply now to be part of an exciting journey.

Benefits

Opportunities for career development

Discounts on hotel stays

Collaborative work environment

Qualifications

• Proven experience as a Hotel Manager or in a similar senior hospitality management role.
• Strong leadership and people management skills.
• Excellent problem-solving and decision-making abilities.
• Proficient in financial management and budgeting.
• Thorough understanding of hotel operations including front desk and food and beverage.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage and coordinate all hotel departments.
• Develop and implement strategies for operational efficiency and guest satisfaction.
• Oversee recruitment, training, and management of hotel staff.
• Monitor hotel performance metrics and implement corrective actions.
• Establish relationships with stakeholders.
• Ensure compliance with laws and industry standards.
• Develop marketing and sales strategies.

Skills

Leadership

Problem-solving

Financial management

Communication

Team management

Commercial acumen

Customer service

Job description

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About the role

We are seeking an experienced Hotel Manager to join our dynamic team at Southern Star Development Sdn Bhd, a leading hospitality company based in Segamat, Johor. As our Hotel Manager, you will be responsible for overseeing all aspects of hotel operations, ensuring exceptional guest experiences and driving the financial success of the property. This is a full-time, permanent position.

What you'll be doing

• Manage and coordinate all hotel departments, including front office, housekeeping, food and beverage, and maintenance
• Develop and implement strategies to improve operational efficiency, guest satisfaction, and financial performance
• Oversee the recruitment, training, and management of hotel staff to ensure high-quality service delivery
• Monitor and analyse hotel performance metrics, identify areas for improvement, and implement corrective actions
• Establish and maintain strong relationships with key stakeholders, including customers, suppliers, and the local community
• Ensure compliance with all relevant laws, regulations, and industry standards
• Participate in the development and implementation of the hotel's marketing and sales strategies

What we're looking for

• Proven experience as a Hotel Manager or in a similar senior hospitality management role, preferably in a 4- or 5-star hotel environment
• Strong leadership and people management skills, with the ability to motivate and develop a team
• Excellent problem-solving and decision-making abilities, with a focus on delivering optimal guest experiences
• Proficient in financial management, budgeting, and cost control
• Thorough understanding of hotel operations, including front desk, housekeeping, food and beverage, and maintenance
• Strong commercial acumen and marketing skills to drive hotel occupancy and revenue
• Excellent communication and interpersonal skills, with the ability to liaise effectively with diverse stakeholders

What we offer

• • Opportunities for career development and progression
• • Discounts on hotel stays and dining experiences
• • A supportive and collaborative work environment

About us

Southern Star Development Sdn Bhd is a leading hospitality company in Malaysia, known for our exceptional service and commitment to excellence. With a portfolio of 4- and 5-star hotels and resorts, we are dedicated to creating unforgettable experiences for our guests. Our company is guided by a strong set of values, including innovation, integrity, and a passion for hospitality. We are proud to offer our employees the opportunity to grow and thrive in a dynamic and rewarding industry.

Apply now to join our team as a Hotel Manager and be a part of our exciting journey!