Hotel Manager

Jobstreet Malaysia; Ipoh; On-site; MYR 200,000 - 250,000; Full time

Job summary

A well-established boutique hotel in Ipoh is looking for an experienced Hotel Manager to oversee daily operations, drive revenue growth, and lead the team in providing excellent guest experiences. Key responsibilities include budgeting, performance monitoring, and relationship management. Successful candidates will have at least 5 years of experience in the hospitality industry, strong interpersonal and communication skills, and relevant educational qualifications. Fluency in English and Bahasa Malaysia is required, with Mandarin as a plus.

Qualifications

• At least 5 years of working experience in hotel management or related fields.
• Familiarity with the hotel and hospitality industry is essential.
• Experience in Front Office or Sales & Marketing is an advantage.

Responsibilities

• Oversee daily hotel operations and lead the team to deliver excellent guest experiences.
• Plan and organize hotel activities to drive revenue and increase occupancy.
• Manage budgets and conduct financial planning to propose business initiatives.

Skills

Interpersonal skills

Effective communication

Organizational skills

Computer literacy

Education

Diploma in Hospitality/Tourism/Hotel Management/Restaurant Management

Tools

Hotel reservations software (e.g. Ezee, IDB)

Job description

We are a well-established boutique hotel in Ipoh seeking an experienced, hands‑on and commercially driven Hotel Manager to oversee daily operations, drive sales / revenue, and lead the hotel team to deliver excellent guest experiences.

Job Descriptions

• Plan and organize hotel activities to drive revenue and increase occupancy.
• Monitor and control hotel operating expenses, and oversee inventory tracking and cost management.
• Plan, coordinate, and implement marketing campaigns in collaboration with the Marketing team.
• Build, maintain, and strengthen relationships with guests, clients, visitors, and vendors.
• Prepare hotel budgets, conduct financial planning, and propose as well as implement new business and operational ideas / initiatives.
• Define departmental KPIs, monitor performance against targets, and prepare reports regularly.
• Oversee manpower planning, recruitment, and onboarding of hotel staff.
• Evaluate, review, and manage staff performance in line with company standards and expectations.
• Ensure a safe working environment and full compliance with company policies, procedures, and regulatory requirements.
• Prepare and manage duty rosters, shift schedules, and leave planning.
• Participate in daily operations meetings to coordinate closely with support departments on administrative and operational matters.
• Ensure all Front Office employees report for duty punctually and meet grooming and appearance standards before each shift.
• Conduct daily briefings and ensure that all relevant information, updates, and instructions are clearly communicated to the team.
• Ensure the efficient and effective operation of the Front Office staffs, and that all departmental standards and procedures are strictly adhered to.
• Manage the Reservations Team during high‑occupancy periods and recommend appropriate operational actions when required.
• Monitor closed‑out dates and implement strategies to achieve maximum occupancy at optimal room yield.
• Coordinate full‑house situations and make all necessary arrangements to manage overbookings and guest relocations smoothly.
• Analyze market trends and booking patterns, review rooming lists, and motivate Front Office staffs to upsell rooms to maximize yield and revenue.
• Conduct courtesy calls and engagement with VIP, long‑stay and corporate guests to obtain feedback and proactively address any service gaps.
• Oversee all guest correspondence and ensure timely and professional follow‑ups.
• Manage daily room inventory and coordinate closely with Housekeeping team to ensure requested rooms are cleaned and prepared according to arrival schedules.

Job Requirements

• Familiar with the hotel and hospitality industry.
• At least 5 years working experiences in related fields are encouraged to apply.
• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Hospitality/Tourism/Hotel Management/Restaurant Management or an equivalent qualification.
• Preferably Senior Marketing Executive or a similar role within the Hotel Management, Tourism Services, or F&B industry.
• Strong interpersonal skills with effective communication abilities; well‑organized, structured, and computer literate.
• Prior working experience in Front Office (FO) or Sales & Marketing within the hotel industry will be an added advantage.
• Experience with hotel reservations software system (e.g. Ezee, IDB) is an add advantage.
• Required language: English & Bahasa Malaysia (able to speak Mandarin will be an added advantage).