Hotel GSA

Jobstreet Malaysia; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hospitality group in Melaka is seeking a Guest Service Assistant to join their team. This full-time position involves greeting guests, managing front desk operations, and handling inquiries. Ideal candidates will have at least one year of experience in customer service within the hospitality industry, possess excellent communication skills, and demonstrate strong problem-solving abilities. The role offers comprehensive health benefits, career development opportunities, and a positive work environment.

Benefits

Comprehensive health insurance

Career development opportunities

Work-life balance initiatives

Qualifications

• Minimum 1 year of experience in a similar front office or customer service role within the hospitality industry.
• Strong problem-solving abilities and a commitment to delivering exceptional customer service.
• Proficient in English and local language(s) with effective communication skills.

Responsibilities

• Greeting and welcoming guests upon arrival.
• Efficiently managing the front desk operations including check-in/check-out procedures.
• Handling guest inquiries and requests in a friendly manner.

Skills

Excellent communication skills

Customer service

Problem-solving

Multitasking

Attention to detail

Tools

Hotel management software

Job description

We are seeking a Guest Service Assistant to join our Hotel Division. This full-time role in Melaka will be an integral part of our guest services team, ensuring exceptional customer experiences for all our visitors.

What you’ll be doing

• Greeting and welcoming guests upon arrival
• Efficiently managing the front desk operations, including check-in/check-out procedures
• Handling guest inquiries and requests in a friendly and professional manner
• Providing concierge services and recommendations for local attractions, dining options, and transportation
• Maintaining accurate guest records and completing all necessary documentation
• Assisting with the coordination of housekeeping and other hotel services
• Identifying and resolving any guest issues or concerns in a timely manner
• Promoting the hotel’s facilities and services to drive customer satisfaction and loyalty

What we’re looking for

• Minimum 1 year of experience in a similar front office or customer service role within the hospitality industry
• Excellent communication and interpersonal skills, with a friendly and professional demeanor
• Strong problem-solving abilities and a commitment to delivering exceptional customer service
• Proficient in English and the local language(s), with the ability to communicate effectively with guests from diverse backgrounds
• Demonstrated skills in multitasking, attention to detail, and time management
• A team player with a positive attitude and a willingness to learn and grow
• Basic computer skills, including proficiency in using hotel management software

What we offer

• Comprehensive health insurance and wellness programs
• Opportunities for career development and ongoing training
• A collaborative and inclusive company culture
• Work‑life balance initiatives, such as flexible scheduling and wellness activities

About us

With a growing portfolio of hotels, resorts, and restaurants, we are dedicated to delivering exceptional service and creating unforgettable memories for our guests. Our commitment to innovation, sustainability, and community engagement sets us apart in the industry.

Apply now

If you are passionate about hospitality and eager to join a dynamic, forward‑thinking team, we encourage you to apply now.