Hotel General Manager

Jobstreet Malaysia; Malacca City; On-site; MYR 90,000 - 120,000; Full time

Job summary

A leading hotel management company in Malaysia seeks a Senior Hotel Manager to oversee hotel operations from pre-opening to full operations. The role involves strategic planning to drive revenue, managing daily operations, and developing teams. Candidates should have a Bachelor’s Degree in Hospitality Management with 5–7 years of relevant experience, strong leadership abilities, and proficiency in Hotel Management Systems. The position offers a challenging environment focused on guest satisfaction and brand reputation.

Qualifications

• Minimum 5–7 years’ experience in a senior hotel management role, including pre-opening experience.
• Proficient in Hotel Management Systems and MS Office tools, particularly Excel.
• Results-driven and adaptable to operational challenges.

Responsibilities

• Lead and manage the hotel from pre-opening to full operations.
• Oversee daily operations across all departments ensuring guest satisfaction.
• Drive revenue growth through strategic planning and partnerships.

Skills

Leadership

Analytical skills

Decision-making

Problem-solving

Marketing strategies

Education

Bachelor’s Degree in Hospitality Management or Business Administration

Tools

Hotel Management System (HMS)

Microsoft Excel

Job description

Lead and manage the hotel from pre-opening to full operations, including project coordination, operational readiness, staffing, SOP development, system setup, and soft opening execution.

Oversee daily operations across all departments – Front Office, Housekeeping, F&B, Sales & Marketing, Finance, and Engineering – ensuring high service standards and guest satisfaction.

Drive revenue growth, optimise occupancy, ADR, and RevPAR through strategic planning, promotions, and partnerships.

Lead, coach, and develop teams, including recruitment, training, performance management, and employee relations.

Monitor operational performance, implement improvements, and ensure compliance with health, safety, security, and regulatory requirements.

Enhance guest experience and brand reputation by tracking feedback, online reviews, and continuous service improvements.

Demonstrate a proven track record of achieving over 90% occupancy rate and maintain high average room rates (ARR).

Job Requirements

Bachelor’s Degree in Hospitality Management, Business Administration, or related field.

Minimum 5–7 years’ experience in a senior hotel management role, including pre-opening experience.

Proficient in any Hotel Management System (HMS) and MS Office (Excel, Pivot Tables, reporting).

Strong leadership, analytical, decision-making, and problem-solving skills.

Results-driven, proactive, and adaptable to operational and businesschallenges.

Demonstrated ability to implement effective marketing strategies to drive occupancy andF&Brevenue

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