Hotel/Airbnb Business Development Executive / Admin

The Flash Group; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A hospitality management company in Selangor is seeking a Business Development Executive/Admin to manage owner acquisition and relationships while ensuring property readiness. The role involves nurturing strong ties with owners, coordinating with operations for unit preparation, and providing market insights through reporting. Candidates should possess excellent communication skills, problem-solving abilities, and be organized. A valid driving license is necessary for site visits. Immediate availability is preferred.

Qualifications

• Minimum 1 year experience in property, hospitality, or administrative roles is an advantage.
• Valid driving license is required for site visits.
• Candidates able to start immediately will be given priority.

Responsibilities

• Manage the full cycle of owner onboarding from inquiry to agreement signing.
• Build and maintain strong relationships with property owners.
• Coordinate with operations to ensure units are guest-ready.
• Monitor unit readiness and overall quality.
• Track onboarding progress and performance data.

Skills

Strong communication skills

Interpersonal skills

Organized and detail-oriented

Problem-solving skills

Ability to multitask

Adaptability

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

CRM software

Job description

Hotel/Airbnb Business Development Executive/Admin (Immediate Hiring)

Owner Acquisition & Relationship Management

Manage the full cycle of owner onboarding, from initial inquiry, unit evaluation, negotiation, to agreement signing.

Build and maintain strong, long-term relationships with property owners to ensure satisfaction and retention.

Handle owner inquiries professionally and follow up promptly to strengthen trust and confidence.

Attend meetings, site visits, and property inspections to expand the owner network and company visibility.

Operations Coordination & Quality Assurance

Coordinate with the operations team to ensure newly onboarded units are fully prepared and guest-ready.

Monitor unit readiness, setup progress, and overall quality to meet company standards.

Resolve owner concerns effectively by liaising with operations and ensuring timely updates.

Provide recommendations and suggestions to improve unit performance, presentation, operational flow, and revenue potential.

Market Insight & Reporting

Monitor short-stay industry trends and provide insights on potential new opportunities or risk areas.

Track onboarding progress, unit pipeline, and performance data for weekly/monthly updates using Excel and reporting tools.

Prepare reports, documentation, and analyses (in Excel/PDF format) to support the CBDO in strategic decision-making.

Maintain accurate records of units, owners, visits, and activities in the database/CRM.

JOB REQUIREMENTS

Strong communication and interpersonal skills.

Organized, proactive, and detail-oriented with good multitasking abilities.

Positive attitude, adaptable, and willing to learn.

Good problem-solving skills and ability to work both independently and in teams.

Valid driving license (required for site visits).

Minimum 1 year experience in property, hospitality, or administrative roles is an advantage.

Proficiency in Microsoft Office (Excel, Word, PowerPoint) and ability to handle basic documentation in PDF format.

Strong sense of responsibility, professionalism, and integrity.

Candidates able to start immediately will be given priority.

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