Hospitality Quality Assurance Manager — Guest Experience

Le Méridien Hotels & Resorts; Putrajaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hotel brand in Putrajaya is seeking a Quality Assurance Manager to implement quality processes aligned with brand standards and enhance guest satisfaction. The ideal candidate will have relevant educational qualifications and experience in customer services. Responsibilities include coaching staff on quality management, conducting audits, and analyzing guest feedback to foster continuous improvement. Join a team that celebrates culture and values talented individuals committed to creating exceptional experiences.

Qualifications

• Experience in guest services, front desk, housekeeping, sales and marketing, or management operations.
• Ability to coach managers on quality management.
• Experience in auditing compliance with company standards.

Responsibilities

• Implement quality assurance processes that align with brand standards.
• Coach staff on Total Quality Management leadership style.
• Conduct monthly audits to ensure compliance.
• Analyze guest feedback and implement corrective actions.

Skills

Total Quality Management

Guest Services

Quality Assurance

Coaching

Data Analysis

Education

2-year degree in Business Administration or related major

4-year bachelor's degree in Business Administration or related major

Job description

A leading hotel brand in Putrajaya is seeking a Quality Assurance Manager to implement quality processes aligned with brand standards and enhance guest satisfaction. The ideal candidate will have relevant educational qualifications and experience in customer services. Responsibilities include coaching staff on quality management, conducting audits, and analyzing guest feedback to foster continuous improvement. Join a team that celebrates culture and values talented individuals committed to creating exceptional experiences.