Hospitality Operations Lead: Guest Experience Champion

Marriott Hotels Resorts; Petaling Jaya; On-site; MYR 50,000 - 75,000; Full time

Job summary

A leading global hospitality company in Petaling Jaya is seeking a dedicated property Manager on Duty. The ideal candidate will oversee all operations and ensure that exceptional service standards are maintained. Responsibilities include managing guest relations, resolving issues, and improving service performance. A minimum of four years experience in hospitality is required, with a focus on creating memorable guest experiences. Join a team that values innovation and exceptional service.

Benefits

Competitive salary

Career development opportunities

Work in a prestigious environment

Qualifications

• 4 years experience in guest services, front desk, housekeeping, or related professional area.
• Experience with property operations management.
• Ability to improve service performance and guest satisfaction.

Responsibilities

• Oversee all property operations and ensure hospitality standards.
• Manage questions and direct guests in the lobby.
• Handle guest complaints and service issues.

Skills

Guest relations

Operational management

Customer service excellence

Communication skills

Education

High school diploma or GED

2-year degree in Hospitality or related major

Job description

A leading global hospitality company in Petaling Jaya is seeking a dedicated property Manager on Duty. The ideal candidate will oversee all operations and ensure that exceptional service standards are maintained. Responsibilities include managing guest relations, resolving issues, and improving service performance. A minimum of four years experience in hospitality is required, with a focus on creating memorable guest experiences. Join a team that values innovation and exceptional service.