Hospital Service Excellence Lead

UKM SPECIALIST CENTRE SDN. BHD.; Kuala Lumpur; On-site; MYR 45,000 - 60,000; Full time

Job summary

A healthcare facility in Kuala Lumpur is seeking a Customer Service Supervisor to lead and supervise the Customer Service team. This role involves ensuring consistent service delivery, monitoring patient satisfaction, handling feedback, and overseeing operational effectiveness. The ideal candidate has a Bachelor's Degree and extensive experience in customer service or healthcare operations. Strong leadership and communication skills are essential as the role demands managing service quality and implementing improvement initiatives.

Qualifications

• Minimum 3-5 years of experience in customer service, hospitality, or healthcare operations.
• At least 1-2 years in a supervisory role.
• Good understanding of patient care processes and hospital operations is an added advantage.

Responsibilities

• Lead and supervise the Customer Service team at all service points.
• Ensure consistent delivery of excellent service aligned with hospital standards.
• Monitor and analyse patient satisfaction scores and implement improvement action plans.

Skills

Leadership

Communication

Problem-solving

Customer service

Education

Bachelor’s Degree in Hospitality, Healthcare Management, Business Administration, or related field

Job description

A healthcare facility in Kuala Lumpur is seeking a Customer Service Supervisor to lead and supervise the Customer Service team. This role involves ensuring consistent service delivery, monitoring patient satisfaction, handling feedback, and overseeing operational effectiveness. The ideal candidate has a Bachelor's Degree and extensive experience in customer service or healthcare operations. Strong leadership and communication skills are essential as the role demands managing service quality and implementing improvement initiatives.