Head of Student Services

IMU Education Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading educational institution in Kuala Lumpur seeks a candidate to manage the Student Services Department. Responsibilities include planning and implementing services aligned with university goals. Candidates should have over 5 years of experience in education, excellent communication skills, and a global perspective on student needs. Competitive salary commensurate with qualifications and experience.

Qualifications

• More than 5 years of working experience in the education sector.
• Global experience with students is an advantage.

Responsibilities

• Plan, organize, and manage the Student Services Department.
• Develop strategic direction for student services aligning with university goals.
• Implement quality services to meet stakeholder needs.
• Ensure compliance with university regulations.
• Lead student accommodation and extracurricular activities.

Skills

Excellent communication skills

Interpersonal skills

Customer-centric process management

Education

Degree/Master holder

Job description

1. Planning, Organising, Maintaining and Managing the processes and operations of the Student Services Department.

2. Develop the strategic direction and policy for the department of student services that are in alignment with the outcomes identified in the university’s strategic plans.

3. Implement quality services which meets the need of various stakeholders and ensure a seamless delivery of such services to all stakeholders through cooperative, collaborative, and timely efforts with staff form other departments, faculty, students, and external organisations/agencies.

4. Responsible for ensuring all programmes and activities comply with university regulations and governance.

5. Responsible for the department’s budget planning and optimization.

6. Lead the department including student accommodation, extracurricular activities, alumni engagement, financial aid activities, welfare matters, and student self-development activities.

7. Ensure communications with students, parents, faculty, administrators, and external agencies/authorities are timely, effective, and aligned with university’s strategic plan.

8. Ensure student needs are recognized and addressed through collaboration between students and faculty.

9. Always uphold professionalism and integrity in the discharge of duties for or on behalf of IMU.

Job Requirement:

• A degree/Master holder with more than 5 years of working experience in the education sector and has some global experience with students.
• Excellent communication and interpersonal skills.
• Strong background in defining, implementing, and managing customer‑centric processes and operations.

Salary scales would be competitive and commensurate with qualifications and experience. We thank all candidates for their expressed interest, however, only those who are shortlisted for an interview will be notified.