Head of Housekeeping & Guest Experience

Resorts World Genting; Genting Highlands; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading hospitality company in Genting Highlands, Malaysia is looking for a Director of Housekeeping Services. This role involves managing the overall strategy and operational excellence of housekeeping, ensuring high standards of cleanliness and guest satisfaction. You'll lead a team while optimizing resources and implementing quality assurance measures. The ideal candidate has substantial experience in hospitality management and a strong focus on operational efficiency. Join us and help shape the future of our dynamic organization.

Qualifications

• Proven track record in hospitality management, particularly in housekeeping.
• Strong understanding of operational efficiency and budget management.
• Ability to lead and develop a high-performing team.

Responsibilities

• Oversee cleanliness and hygiene of hotel rooms and public areas.
• Implement service quality measures to enhance guest satisfaction.
• Manage resources to ensure operational efficiency.

Skills

Strategic leadership

Operational management

Quality assurance

Guest satisfaction

Team leadership

Education

Relevant degree or certification in hospitality management

Tools

ISO standards knowledge

Housekeeping management software

Job description

A leading hospitality company in Genting Highlands, Malaysia is looking for a Director of Housekeeping Services. This role involves managing the overall strategy and operational excellence of housekeeping, ensuring high standards of cleanliness and guest satisfaction. You'll lead a team while optimizing resources and implementing quality assurance measures. The ideal candidate has substantial experience in hospitality management and a strong focus on operational efficiency. Join us and help shape the future of our dynamic organization.