Head of Digital Transformation

Elabram; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

A dynamic organisation in Kuala Lumpur is seeking a Head of Digital Transformation to drive end-to-end digitalisation initiatives. You will spearhead the transformation roadmap, enhance service efficiency, and collaborate with senior leadership to implement innovative strategies. The ideal candidate has over 15 years of experience in service operations and a strong background in automation and stakeholder management. This is an opportunity to shape the future of the organisation's digital landscape.

Benefits

Opportunity to shape the organisation’s digital future

High visibility with senior leadership

Strategic influence across multiple functions

Support for innovation in a fast-growing environment

Qualifications

• 15+ years of experience in shared services, operations, or enterprise process transformation.
• 7+ years leading complex transformation, digitalisation, or system implementation initiatives.
• Strong experience in GBS/Shared Services, including cross-border stakeholder management.

Responsibilities

• Lead the organisation’s transformation, digitalisation, and automation roadmap.
• Drive continuous improvement to enhance service quality, efficiency, and operational excellence.
• Develop and implement the GBS technology strategy aligned with business objectives.

Skills

Leadership

Transformation management

Process improvement

Stakeholder management

Automation strategy

Communication

Education

Bachelor’s Degree in Business, IT, Engineering, or related field

Job description

A Our client is a fast-growing organisation with a strong focus on innovation, operational excellence, and modernisation. As they expand their Global Business Services (GBS) footprint, they are investing heavily in digital transformation, automation, and next-generation technologies.

This role provides a unique opportunity to lead enterprise-wide transformation and shape the future GBS operating model.

About the Role

We are looking for a visionary Head of Digital Transformation to spearhead end-to-end digitalisation initiatives across the GBS organisation.

You will drive process improvement, lead automation strategy, introduce new digital capabilities, and partner closely with senior leadership to elevate efficiency, service delivery, and customer experience.

This is a strategic and high-influence role — ideal for a senior leader who is passionate about transformation, technology adoption, and building future-ready operations.

Key Responsibilities

• Lead the organisation’s transformation, digitalisation, and automation roadmap.
• Drive continuous improvement to enhance service quality, efficiency, and operational excellence.
• Develop and implement the GBS technology strategy aligned with business objectives.
• Establish governance frameworks, KPIs, and standards to ensure scalability and sustainability.
• Collaborate with Finance, HR, Procurement, IT, and global stakeholders to drive transformation programs.
• Oversee change management initiatives to ensure successful adoption of new systems and processes.
• Build and lead a high-performing transformation and digital team.
• Present regular progress updates, risks, and insights to senior leadership.

Requirements

• Bachelor’s Degree in Business, IT, Engineering, or a related field.
• 15+ years of experience in shared services, operations, or enterprise process transformation.
• 7+ years leading complex transformation, digitalisation, or system implementation initiatives.
• Strong experience in GBS/Shared Services, including cross-border stakeholder management.
• Deep understanding of enterprise systems, automation solutions, and emerging technologies.
• Strong financial and business case development skills.
• Excellent communication, leadership, and stakeholder management abilities.
• Proven success building and developing high-performing teams.

Why Join Us

• Opportunity to shape the organisation’s digital future
• High visibility with senior leadership and global stakeholders
• Strategic influence across multiple functions
• Fast-growing environment with strong support for innovation