HEAD OF CRM

NAZA EASTERN MOTORS SDN BHD; Selangor; On-site; MYR 150,000 - 180,000; Full time

Job summary

A leading automotive company in Malaysia is seeking a Head of CRM to lead their customer relationship management strategy. This full-time position based in Petaling Jaya involves developing effective CRM strategies, analyzing customer data, and providing leadership to the CRM team. The ideal candidate will possess strong analytical skills and experience in senior CRM roles, particularly within the automotive sector. The role offers competitive remuneration and opportunities for career advancement.

Benefits

Competitive remuneration

Career advancement opportunities

Supportive work environment

Wellness initiatives

Qualifications

• Extensive experience in a senior CRM or marketing role, preferably in the automotive industry.
• Strong analytical skills to interpret customer data.
• Proven track record of implementing successful CRM initiatives.

Responsibilities

• Develop and implement effective CRM strategies.
• Analyze customer data to identify improvement opportunities.
• Oversee management of the CRM system and database.

Skills

Data-driven decision-making

Leadership

Project management

Stakeholder management

Analytical skills

Strategic thinking

Job description

This is an exciting opportunity to join NAZA EASTERN MOTORS SDN BHD as the Head of CRM. In this full-time role based in Petaling Jaya, Selangor, you will be responsible for leading the company's customer relationship management strategy and initiatives.

What you’ll be doing

• Developing and implementing effective CRM strategies to enhance customer engagement, satisfaction and retention
• Analysing customer data to gain insights and identify opportunities for improvement
• Overseeing the management of the company’s CRM system and database
• Collaborating with cross-functional teams to deliver seamless customer experiences
• Measuring and reporting on the performance of CRM activities
• Staying up-to-date with industry trends and best practices in CRM
• Providing leadership and guidance to the CRM team

What we’re looking for

• Extensive experience in a senior CRM or marketing role, preferably within the automotive industry
• Strong analytical and data-driven decision-making skills
• Excellent project management and stakeholder management capabilities
• Proven track record of implementing successful CRM initiatives
• Thorough understanding of CRM technologies and best practices
• Ability to think strategically and translate insights into actionable plans
• Collaborative approach with strong leadership and communication skills

What we offer

• Competitive remuneration, opportunities for career advancement, and a supportive and inclusive work environment
• Wellbeing of our team is prioritised and we provide a range of benefits and wellness initiatives

About us

NAZA EASTERN MOTORS SDN BHD is a leading automotive company in Malaysia, with a strong presence in the retail and distribution of vehicles. We are dedicated to delivering exceptional customer service and driving innovation in the industry. Our company culture is built on a foundation of collaboration, integrity, and a passion for excellence.

If you are ready to take on this exciting challenge and contribute to the success of NAZA EASTERN MOTORS SDN BHD, please apply now.

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