Head, Commercial Banking Business Centre

RHB Banking Group; Pahang; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading banking institution in Malaysia is seeking a candidate to manage their center sales plan, build market share of commercial loans, and ensure high standards of customer service. The role involves training Account Relationship Managers and proactively monitoring credit quality. Ideal candidates should have strong leadership skills and experience in banking.

Responsibilities

• Develop, implement and manage the center sales plan to achieve the CBBC’s target.
• Build up market share of commercial loans in respective regions.
• Responsible for deposits growth.
• Review weekly sales targets / activities and identify the need for coaching and direction to ensure targets are met.
• Maintain awareness of competitor activity and industry best practices.
• Proactively monitor credit quality through early recognition of signs of deterioration.
• Develop and maintain a network of business contacts.
• Train and develop Account Relationship Managers to enhance job knowledge.
• Ensure there is clear customer focus across the area to produce high standard of customer service.
• Resolve customers’ complaints and attend to requests in a timely manner.

Job description

Responsibilities

• Develop, implement and manage the center sales plan to achieve the CBBC’s target
• Build up market share of commercial loans in respective regions
• Responsible for deposits growth
• Review weekly sales targets / activities and identify the need for coaching and direction to ensure targets are met
• Maintain awareness of competitor activity and industry best practices
• Proactively monitor credit quality through early recognition of signs of deterioration and implement appropriate strategies to contain, maintain, reduce or exit relationship
• Develop and maintain a network of business contacts
• Cross sell other Bank’s products
• Train and develop Account Relationship Managers to enhance job knowledge and thus increase portfolio of quality loans
• Empowered to propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrix.
• Ensure there is clear customer focus across the area to produce high standard of customer service in line with the quality and standards set by the Bank
• Resolve customers’ complaints and attend to requests in a timely manner
• Ensure that there are no adverse reports from the audit findings of the centre.
• Ensure compliance to the policies and procedures set by the Bank.
• Ensure timely review of credits with view to continue / increase exposure