Head of Admissions

IMU Education; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

An educational institution in Kuala Lumpur is seeking a qualified individual to lead its admissions unit. Responsibilities include overseeing the processing of student applications, ensuring quality administration and record keeping. The ideal candidate will have a minimum of 8 years of experience in admissions or enrolment management, with significant leadership experience. Key skills required include excellent communication and organizational abilities. This role is essential for achieving student enrolment targets and enhancing the student recruitment process.

Qualifications

• Minimum 8 years of experience in admissions or enrolment management.
• At least 3 years in a leadership role.
• Good understanding of admissions processes and relevant regulations.

Responsibilities

• Oversee the admissions unit and processing of student applications.
• Ensure competent administration and record keeping.
• Coordinate all student applications from submission to outcome.

Skills

Leadership

Communication

Organizational skills

Analytical skills

Relationship management

Education

Bachelor’s Degree in Business, Administration, Marketing, Psychology, Communications

Job description

To oversee the admissions unit and be responsible for the processing of student applications and admissions.

To ensure competent administration and record keeping of the admissions process including entry assessments, e.g. academic interviews, English Language proficiency and maturity tests.

To contribute to the achievement of student enrolment targets.

Principal Accountabilities:

• Coordinate the processing of all student applications from submission to outcome, to ensure that applications are treated in a timely manner and within the standards set by the University.
• Offer high quality customer service to all applicants, at all stages of the application process.
• Development and management of a customer service ethos throughout the admissions process (e.g. ensuring all turnaround times are met).
• Checking of entry requirements in all publicity materials (brochures, flyers, website pages etc.) and ensuring information is accurate and updated where necessary.
• Track decisions on whether to interview, arrange interviews, support applicants on interview day and coordinate post-interview feedback.
• Manage admissions policies and procedures to ensure that they are efficient and comply with fair admissions and governmental policies.
• Line management relating to admission functions performed by full-time and internship members of the team, including delegation of admissions tasks and tracking team progress.
• Generate regular reports on admissions metrics, application trends and enrolment projections to enhance student recruitment process.
• Use data-driven insights to make informed decisions and improve admissions process.
• Support the Marketing & Enrolment Office in organising internal recruitment events such as Open days and Application days, etc.
• Liaise with the Registrar’s Office concerning implementation of QA policies and procedures and compliance with academic standards.
• To research and disseminate information of relevance to management and/or the School, in general such as analysis of competitors offerings and entry requirements, visa requirements, English language requirements etc.
• Performs other related duties as assigned.

Job Requirement

• Bachelor’s Degree or Professional Qualification in Business Studies, Administration, Marketing, Psychology, Communications, or a related field.
• Minimum 8 years of experience in admissions or enrolment management, including at least 3 years in a leadership role.
• Good understanding of admissions processes, as well as MQA and MOHE regulations related to programme entry and qualification recognition.
• Excellent written and verbal communication skills, with the ability to engage and collaborate effectively with various stakeholders.
• Well-developed organisational, analytical, and managerial skills, with attention to detail.
• Able to work both independently and as part of a team in a dynamic environment.
• Good interpersonal and relationship management skills.