Guest Experience & Ticketing Specialist

Only World Group; Penang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading entertainment company in Penang is seeking a candidate to manage the reception area and assist guests at a theme park. Responsibilities include providing excellent customer service, managing ticketing counters, and addressing guest queries and complaints. Ideal candidates should exhibit proactive behavior and ensure a welcoming atmosphere. This role is vital in ensuring visitors have a pleasant and memorable experience, encouraging them to return.

Responsibilities

• Manage the reception area at The Top entrance.
• Provide a warm welcome and accurate information to guests.
• Patrol the Theme Park and assist guests.
• Handle customer complaints and ensure satisfaction.

Job description

A leading entertainment company in Penang is seeking a candidate to manage the reception area and assist guests at a theme park. Responsibilities include providing excellent customer service, managing ticketing counters, and addressing guest queries and complaints. Ideal candidates should exhibit proactive behavior and ensure a welcoming atmosphere. This role is vital in ensuring visitors have a pleasant and memorable experience, encouraging them to return.