Guest Experience Specialist – Hospitality Support (24/7)

GAMUDA; Petaling Jaya; On-site; MYR 28,000 - 36,000; Full time

Job summary

A leading hospitality company in Selangor is seeking a Guest Relations Executive to deliver exceptional Airbnb guest support from booking to checkout. Responsibilities include managing guest bookings, providing pre-arrival communication, handling inquiries during stays, and coordinating with housekeeping. The ideal candidate will have a diploma in hospitality or customer service and 1-2 years of related experience. Fluency in English and Malay is required, with additional languages a plus. This role involves shift work, including weekends and public holidays.

Qualifications

• 1-2 years of experience in guest relations or customer support, preferably in hospitality.

Responsibilities

• Manage guest bookings, inquiries, and check-in/check-out processes.
• Provide pre-arrival communication to guests.
• Handle guest inquiries during their stay.
• Assist in implementing house rules and guidelines.
• Maintain accurate records of guest communications.
• Coordinate with housekeeping and maintenance teams.
• Provide feedback on guest satisfaction to Operations Manager.
• Work on a shift basis covering weekends and holidays.

Skills

Excellent communication skills

Ability to multitask

Proficiency in booking platforms

Fluency in English

Fluency in Malay

Additional languages (Mandarin, Cantonese)

Education

SPM / Diploma in hospitality or customer service

Job description

A leading hospitality company in Selangor is seeking a Guest Relations Executive to deliver exceptional Airbnb guest support from booking to checkout. Responsibilities include managing guest bookings, providing pre-arrival communication, handling inquiries during stays, and coordinating with housekeeping. The ideal candidate will have a diploma in hospitality or customer service and 1-2 years of related experience. Fluency in English and Malay is required, with additional languages a plus. This role involves shift work, including weekends and public holidays.