Guest Experience Manager - Front Office & Training

Hyatt Place; Kampung Baru Tanah Hitam Chemor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A renowned hotel brand in Malaysia is seeking a Guest Experience Manager responsible for assisting in the efficient running of the hotel and ensuring guest satisfaction. The role involves training the Front Office team and maintaining standards in line with brand policies. Candidates should possess a degree in Hospitality and have at least 2 years of relevant experience. Strong knowledge of OPERA PMS and administrative skills in Microsoft Office are required. Only Malaysian Nationals will be considered due to immigration regulations.

Qualifications

• 2 years experience in a similar role, preferably in a larger operation.
• Good knowledge of OPERA PMS is essential.
• Must be a Malaysian National due to immigration regulations.

Responsibilities

• Assist the Front Office Manager with daily operations.
• Conduct training for the Front Office team.
• Ensure team members complete online training and understand procedures.

Skills

Problem solving

Organizational skills

Interpersonal skills

Administrative skills

Knowledge of OPERA PMS

Education

University Degree or Diploma in Hospitality or Tourism

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

A renowned hotel brand in Malaysia is seeking a Guest Experience Manager responsible for assisting in the efficient running of the hotel and ensuring guest satisfaction. The role involves training the Front Office team and maintaining standards in line with brand policies. Candidates should possess a degree in Hospitality and have at least 2 years of relevant experience. Strong knowledge of OPERA PMS and administrative skills in Microsoft Office are required. Only Malaysian Nationals will be considered due to immigration regulations.