Guest Experience Lead – Front Desk

Hozpitality.com; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A hospitality company in Johor Bahru, Malaysia is seeking a dedicated individual for a role involving guest check-in processes and employee management support. Responsibilities include verifying guest identity, processing payments, assisting in employee training, and ensuring adherence to quality standards. The position requires at least 1 year of relevant experience and a high school diploma. Join a team committed to providing an exceptional experience for guests while maintaining a supportive work environment.

Qualifications

• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Process all guest check-ins and verify guest identity.
• Assist management in training and motivating employees.
• Ensure adherence to company policies and standards.
• Welcome and acknowledge guests, addressing their service needs.

Skills

Customer service

Attention to detail

Effective communication

Teamwork

Education

High school diploma or G.E.D. equivalent

Job description

A hospitality company in Johor Bahru, Malaysia is seeking a dedicated individual for a role involving guest check-in processes and employee management support. Responsibilities include verifying guest identity, processing payments, assisting in employee training, and ensuring adherence to quality standards. The position requires at least 1 year of relevant experience and a high school diploma. Join a team committed to providing an exceptional experience for guests while maintaining a supportive work environment.